Summary
Overview
Work History
Education
Skills
References
Timeline
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Nalita Ross

Rancho Cucamonga,CA

Summary

A highly motivated professional with a desire to take on new challenges. With a strong work ethic, adaptability, quick mastery of new skills, and exceptional interpersonal skills I can be a valuable asset to an emerging or well-established company.

Overview

17
17
years of professional experience

Work History

Digital Care Expert

Louis Vuitton
10.2021 - Current
  • Aid clients via phone, video, and email to initiate repair service
  • Answer incoming calls to provide general customer service
  • Maintain relationships with clients by using proactive outreach and follow-up
  • Assess products to determine the feasibility of repair
  • Provide quotes for the repair of products when appropriate.

Collections Representative

ARS National Service
07.2019 - 03.2020
  • Auto Dialed calls for a major national bank to collect on credit card debt
  • Negotiated payment plans and settlements.

Ultrasound Technician

Radnet Management Inc.
05.2018 - 01.2019
  • Interacted with patients to gather pertinent information regarding symptoms and medical history
  • Performed ultrasound exams per physician referrals.

Dual Licensed Optician

Walmart Vision Center
04.2010 - 03.2017
  • Assisting patients with a wide range of eyewear
  • Verify glasses and contact lens orders for accuracy
  • Work effectively within a team environment to achieve new levels of success.

Customer Service and Billing Rep

Airplus of California
07.2007 - 04.2009
  • Scheduled and dispatched service and repair calls for heating and A/C units
  • Performed accounts receivables
  • Processed and followed up on current and older collection accounts.

Loan Processors on Call (LPOC)
  • Provided and collected various documents to be utilized in the mortgage loan process
  • Organized meetings and events
  • Maintained and updated client database
  • Created a variety of documents and letters
  • Responsible for monthly marketing projects.

Education

Associates in Academic Science - Diagnostic Medical Sonography

West Coast Ultrasound Institute
12.2017

Certificate in Optical Dispensing -

American Career College
02.2010

Skills

  • Front and back office
  • Call center
  • Medical environments
  • Customer service
  • Repair service
  • Proactive outreach
  • Assessing products
  • Providing quotes
  • Collections
  • Negotiation
  • Ultrasound exams
  • Patient interaction
  • Eyewear assistance
  • Order verification
  • Teamwork
  • Scheduling and dispatching
  • Calm Under Pressure
  • Recordkeeping
  • Task Prioritization
  • Microsoft Office
  • Accounts receivables
  • Collection accounts
  • Mortgage loan process
  • Database maintenance
  • Document creation
  • Customer Relations

References

References are available upon request.

Timeline

Digital Care Expert

Louis Vuitton
10.2021 - Current

Collections Representative

ARS National Service
07.2019 - 03.2020

Ultrasound Technician

Radnet Management Inc.
05.2018 - 01.2019

Dual Licensed Optician

Walmart Vision Center
04.2010 - 03.2017

Customer Service and Billing Rep

Airplus of California
07.2007 - 04.2009

Loan Processors on Call (LPOC)

Associates in Academic Science - Diagnostic Medical Sonography

West Coast Ultrasound Institute

Certificate in Optical Dispensing -

American Career College
Nalita Ross