Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Nalleli Arriaga

Nalleli Arriaga

Fayetteville,AR

Summary

Proven Sales Manager with a track record of boosting sales revenue through strategic leadership and client relations excellence, notably at Buddy's Home Furnishings. Expert in sales presentations and pipeline management, enhancing customer satisfaction and loyalty. Skillfully combines technical support with objection handling to achieve outstanding results. Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Agent

Answer Financial
06.2023 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of Insurance products or services to promote sales.

Sales Agent

Comparion Insurance
02.2023 - 05.2023
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Sales Agent

Phillip Pool State Farm
08.2022 - 01.2023
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Sales Agent

Direct Auto Insurance
07.2020 - 08.2022
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.

Sales Manager

Buddy's Home Furnishings
11.2019 - 07.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

Sales Agent

Farmers Insurance Agency
06.2019 - 11.2019
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Receptionist

The Smile Center Dental Clinic
10.2018 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Sales Agent

Allstate Insurance Companies
04.2016 - 09.2018
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of [Type] products or services to promote sales.

Call Center Representative

Serco
01.2014 - 03.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Office Assistant

Elmdale Elementary School
08.2010 - 05.2012
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Business Manager

Rosalva's Boutique
08.2001 - 09.2010
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Education

Associate of Applied Science - Business Administration And Management

Bryan University At Springfield, Springfield, MO
05.2014
  • Honor Roll 2012-2014
  • 3.7 GPA

High School Diploma -

Springdale High School, Springdale, AR
05.2004
  • Scholarship Recipient
  • 3.5 GPA

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Technical Support
  • Call Control
  • Sales Presentations
  • Networking
  • Objection handling
  • Social Media Marketing
  • Contract Preparation
  • Upselling strategies
  • Sales Pipeline Management

Certification

P &C, Life and Health Insurance License - 33 States

AL, AR, AZ, CA, Co, CT, FL, GA, IA, ID, IL, IN, KY, MD, MI, MN, MO, MS, NC, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA and WI.


Languages

Spanish
Full Professional

Timeline

Sales Agent - Answer Financial
06.2023 - Current
Sales Agent - Comparion Insurance
02.2023 - 05.2023
Sales Agent - Phillip Pool State Farm
08.2022 - 01.2023
Sales Agent - Direct Auto Insurance
07.2020 - 08.2022
Sales Manager - Buddy's Home Furnishings
11.2019 - 07.2020
Sales Agent - Farmers Insurance Agency
06.2019 - 11.2019
Receptionist - The Smile Center Dental Clinic
10.2018 - 06.2019
Sales Agent - Allstate Insurance Companies
04.2016 - 09.2018
Call Center Representative - Serco
01.2014 - 03.2015
Office Assistant - Elmdale Elementary School
08.2010 - 05.2012
Business Manager - Rosalva's Boutique
08.2001 - 09.2010
Bryan University At Springfield - Associate of Applied Science, Business Administration And Management
Springdale High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Nalleli Arriaga