Nalleli Castellano
Mesa,AZ
Summary
Self-motivated individual with discretion and tact. Looking to apply superior communication and administrative skills to relieve top management of tactical problems in the position of Personal Assistant.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Parker And Sons
04.2023 - Current
- Assisted call-in customers with questions and scheduling services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded proactively and positively to rapid change.
Bartender
Tempe Tavern
12.2021 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for an incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Shift Supervisor
Starbucks Coffee Company
06.2019 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Supervised ongoing daily production phases.
- Analyzed sales figures and identified areas for improvement.
Education
High School Diploma -
Vista Grande High School
Casa Grande, AZ05.2019
Skills
- Customer Relations and Problem Resolution
- Proficient in Microsoft Office, Excel, ServiceTitan/SalesForce, Microsoft Teams and Outlook
- Ability to quickly retain knowledge of routines
- Effortlessly adapts to changing situations
- Positive, people-oriented interpersonal skills
Timeline
Customer Care Representative
Parker And Sons
04.2023 - Current
Bartender
Tempe Tavern
12.2021 - 06.2023
Shift Supervisor
Starbucks Coffee Company
06.2019 - 04.2023
High School Diploma -
Vista Grande High School
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