Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nalleli Cruz

Derwood,MD

Summary

Bilingual and Motivated Certified Medical Assistant with more than 7 years experience in performing administrative and clinical tasks in healthcare environments.

Overview

13
13
years of professional experience

Work History

Medical Assistant

Scartascini & Rogers M.D.P.A
04.2013 - 12.2022
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Take and monitor vital signs for upwards of 50 patients daily
  • Assisted physicians with patient examinations
  • Highly experience with OB/GYN
  • Call in prescriptions per Doctors to patients
  • Offered direct care for women
  • Offered follow-up calls to answer patient questions
  • Administered medication
  • Scheduled appointments
  • Performed routine laboratory procedure
  • Provided patient education
  • Worked in teams with other personnel
  • Maintained clean and organized office areas to present pleasant and inviting atmosphere to patients
  • Help to performed procedures and uses equipment for Colposcopy, Endometrial Biopsy, Pap Smear, IUD and Nexplanon Insertion and Removal. and etc.

Metical Assistant Student

Pregnancy Aid Center
02.2013 - 04.2013
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail

Cashier

Booeymonger Restaurant
04.2010 - 02.2015

Handling all the cash transaction.

Checking daily cash accounts.

Guiding and solving queries of customer.

Maintain clean and tidy checkout areas.

Greet customers when entering or leaving establishments

Customer Service Representative

DIRECTV
2008 - 2010
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
06.2012

Medical Assistant -

Med Tech
Silver Spring, MD
2013

Skills

  • Experience working in health care setting providing direct care to patients, Dedicated, honest and responsible Medical Assistant with skill and experience in Medical field and Customer service
  • Bilingual English/Spanish
  • Self-motivated and able to determine priorities and meet deadlines
  • Data Entry
  • Medical Charting
  • Telephone Etiquette

Timeline

Medical Assistant

Scartascini & Rogers M.D.P.A
04.2013 - 12.2022

Metical Assistant Student

Pregnancy Aid Center
02.2013 - 04.2013

Cashier

Booeymonger Restaurant
04.2010 - 02.2015

Customer Service Representative

DIRECTV
2008 - 2010

High School Diploma -

Wheaton High School

Medical Assistant -

Med Tech
Nalleli Cruz