Nalleli Cruz

• Maintained accurate records of patient care, condition, progress and concerns.
• Take and monitor vital signs for upwards of 50 patients daily
• Assisted physicians with patient examinations
• Highly experience with OB/GYN
• Call in prescriptions per Doctors to patients
• Offered direct care for women
• Offered follow-up calls to answer patient questions
• Administered medication
• Scheduled appointments
• Performed routine laboratory procedure
• Provided patient education
• Worked in teams with other personnel
• Maintained clean and organized office areas to present pleasant and inviting atmosphere to patients
• Help to performed procedures and uses equipment for Colposcopy, Endometrial Biopsy, Pap Smear, IUD and Nexplanon Insertion and Removal. and etc.

• Greeted incoming office visitors, answered questions, and directed individuals to office locations
• Helped with administrative support by managing incoming calls, coordinating files, and sorting mail

Handling all the cash transaction.

Checking daily cash accounts.

Guiding and solving queries of customer.

Maintain clean and tidy checkout areas.

Greet customers when entering or leaving establishments

• Streamlined call center processes for improved efficiency and reduced wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.