Nallely Abbott
Stockton,CA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
18
18
years of professional experience
Work History
Paraprofessional
Modesto City Schools
12.2016 - 06.2020
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Helped teacher prepare instructional material and displays.
- Developed and implemented strategies to improve student engagement.
- Laminated teaching materials to increase durability under repeated use.
Client Service Manager
Banco Mercantil Del Norte (Banorte)
12.2002 - 08.2008
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Created customer support strategies to increase customer retention.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Arts - Liberal Arts And General Studies
Arizona State University
Tempe, AZ08.2022
Bachelor of Arts - Liberal Studies
University of Indianapolis
Indianapolis, IN08.2020
High School Diploma -
CBTA 166
Moyahua Zacatecas06.2003
Skills
- Classroom Management
- Language Instruction
- Interdisciplinary Team Collaboration
- Lesson Planning
- Small Group and Individual Assistance
- Tutoring and Mentoring
- Motivating and Inspiring Students
- Bilingual in Spanish and English
- Toddler-Preschool Age-Group Experience
- Educational Support
- Multicultural Awareness
- First Aid and CPR Certified
- Strong Work Ethic and Dependable
Languages
Spanish
Native or Bilingual
Timeline
Paraprofessional
Modesto City Schools
12.2016 - 06.2020
Client Service Manager
Banco Mercantil Del Norte (Banorte)
12.2002 - 08.2008
Bachelor of Arts - Liberal Arts And General Studies
Arizona State University
Bachelor of Arts - Liberal Studies
University of Indianapolis
High School Diploma -
CBTA 166