Nallely Calderon
Montebello,CA
Summary
I would like to grow my experience with a company that provides me with a challenging, satisfying, and engaging position that will test and enhance my performance. I have the ability to excel in a team-oriented work environment and build strong relationships with colleagues. I am self-sufficient and organized but always strive towards team success and task completion. My determination and willingness to grow, learn, and communicate success is what motivates me to pursue my passions with a company who shares similar values
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Workcare
08.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- ·Responsible for scheduling and completion of corporate health exams. Primary duties include but are not limited to:
- Verify past medical records to authorize protocols for current exams.
- Maintain correct database of client, employees, and clinic information. Update as necessary.
- Bring problems or concerns expressed by client(s) to the Customer Experience Supervisor.
- · Perform additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.
Credit Agent
Sutherland Global
11.2018 - 03.2020
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Concierge
Caesars Entertainment
03.2013 - 11.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Clerk Specialist
Los Angeles County Registrar - Recorders Office
09.2004 - 12.2012
- Maintained up-to-date employee records, ensuring accurate documentation of personal information, job titles, and salary adjustments.
- Streamlined inventory management through precise tracking of supplies usage and proactive reordering procedures.
- Expedited invoice processing by efficiently managing accounts payable and receivable tasks.
- Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
Education
Associate of Arts - Hospitality
The International School of Hospitality
Las Vegas, NV04.2013
High School Diploma -
Montebello High School
Montebello, CA06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Client Relations
- Microsoft Outlook
- Call Center Operations
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- Clerical Support
- Live chat support
- Sales expertise
- Spreadsheets
- Shipping and Logistics
- POS systems expert
Accomplishments
National Concierge Association member since 2013
Customer Service Excellence Award Recognition in 2016 by the Las Vegas Convention and Visitors
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Workcare
08.2020 - Current
Credit Agent
Sutherland Global
11.2018 - 03.2020
Concierge
Caesars Entertainment
03.2013 - 11.2018
Clerk Specialist
Los Angeles County Registrar - Recorders Office
09.2004 - 12.2012
Associate of Arts - Hospitality
The International School of Hospitality
High School Diploma -
Montebello High School
Similar Profiles
Krista DresbachKrista Dresbach
Incident Intervention RN at WorkCareIncident Intervention RN at WorkCare
SHANNON CAMERONSHANNON CAMERON
Account Manager at WorkCareAccount Manager at WorkCare
Karen L GrauKaren L Grau
Radiologic Technologist at American WorkCareRadiologic Technologist at American WorkCare