Nallely Cisneros
Seattle
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer service and team leadership. Bilingual in English and Spanish, I enhance guest experiences through effective communication and problem-solving. Recognized for optimizing operations and training staff, I thrive in fast-paced environments while maintaining strong organizational skills.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
Seattle
05.2024 - Current
- Established welcoming atmosphere, ensuring customers felt valued and appreciated.
- Thrived in fast-paced, high-volume environment while maintaining detail-oriented efficiency.
- Built rapport with customers through personalized service and tailored product recommendations.
- Collaborated with team members to uphold company standards and enhance customer experience.
- Supervised daily operations, optimizing workflow and increasing customer satisfaction.
- Managed inventory levels and ordered supplies to meet demand effectively.
- Trained new employees on company standards and service procedures for consistent performance.
- Monitored health and safety compliance to ensure store adherence to regulations.
Airbnb Host
Self-employeed
Ventura
01.2020 - Current
- Manage daily guest communication and scheduling for a busy Airbnb listing, ensuring a seamless booking experience.
- Respond to inquiries, reservation requests, and follow-ups Monday through Friday via Airbnb's messaging platform.
- Maintain a professional and courteous tone while addressing questions, special requests, and concerns.
- Consistently meet Airbnb's preferred 1-hour response window, contributing to strong guest satisfaction ratings.
- Update listing information, including pricing, availability, and policies, to ensure accuracy and transparency.
- Support positive guest experiences and five-star reviews through clear, friendly, and timely communication.
Student Ambassador
Seattle Colleges District 6
07.2021 - 03.2022
- Managed high volumes of inbound calls and voicemails, ensuring prompt, courteous, and accurate responses.
- Provided comprehensive support to prospective and incoming students throughout the enrollment process.
- Delivered clear and concise information on academic programs, admissions requirements, and campus resources.
- Maintained detailed records of student interactions, contributing to improved onboarding efficiency.
- Fostered a welcoming environment while representing the college with professionalism and cultural sensitivity.
Restaurant Server
Kamonegi
07.2018 - 03.2020
- Delivered personalized service in a high-end, intimate dining setting specializing in Japanese cuisine.
- Maintained expert-level knowledge of traditional and specialty Japanese ingredients to support informed guest choices.
- Provided customized food and beverage recommendations to enhance the dining experience for local and international guests.
- Collaborated closely with kitchen staff to ensure timely, accurate, and high-quality service.
- Contributed to the restaurant's national reputation by consistently exceeding service expectations and creating memorable guest experiences.
Pet Care Specialist / Store Inventory Lead
All the Best Pet Care
Seattle
07.2017 - 05.2018
- Oversaw daily inventory operations, including stock organization, product rotation, and restocking shelves.
- Maintained accurate product levels and coordinated with management on inventory needs and supply ordering.
- Developed expert knowledge of dog and cat nutrition to offer personalized recommendations for pet wellness.
- Built strong customer relationships through solution-focused conversations and product education.
- Created a welcoming, customer-first retail environment through warm, professional service.
Education
Bachelor of Arts - Linguistics & Spanish
University of Washington
Seattle06-2026
Associate of Arts - Linguistics
Seattle Central College
Seattle 03-2022
Skills
- BILINGUAL (ENGLISH & SPANISH)
- ADMINISTRATIVE SUPPORT & OFFICE COORDINATION
- LEADERSHIP & TEAM COORDINATION
- CUSTOMER SERVICE & CLIENT COMMUNICATION
- DATA ENTRY & RECORDS MANAGEMENT
- SCHEDULING & CALENDAR MANAGEMENT
- INVENTORY TRACKING & SUPPLY ORDERING
- ADAPTABILITY IN FAST-PACED ENVIRONMENTS
- STRONG ORGANIZATIONAL & MULTITASKING ABILITIES
- PROBLEM-SOLVING & CRITICAL THINKING
- TYPING SPEED: 70 WPM
Timeline
Supervisor
Starbucks
05.2024 - Current
Student Ambassador
Seattle Colleges District 6
07.2021 - 03.2022
Airbnb Host
Self-employeed
01.2020 - Current
Restaurant Server
Kamonegi
07.2018 - 03.2020
Pet Care Specialist / Store Inventory Lead
All the Best Pet Care
07.2017 - 05.2018
Bachelor of Arts - Linguistics & Spanish
University of Washington
Associate of Arts - Linguistics
Seattle Central College