Nallely De La O
Dallas,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Office Administration Assistant
Lima's Foundation Repair
05.2020 - Current
- Responded to inquiries from callers seeking information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office.
- Coordinated and scheduled meetings and appointments.
- Prepared estimates, contracts and worked on scheduling jobs.
- Inspected jobsites and followed up with vendors and/or clients on the work progress.
- Ensured accurate invoicing and prompt payment collection from clients by diligently managing account records.
- Assisted in payroll processing, ensuring accurate and timely payments to employees and vendors.
Assistant Manager
Bella Vista Point
10.2018 - 05.2020
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Invited prospects to fill out application upon completion of property tour.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Organized community events to foster a positive living environment for all residents.
- Distributed and followed up on tenant renewal notices.
Education
No Degree - Higher Education
El Centro College
Dallas, TX09.2006
GED -
North Dallas Hight School
Dallas, TX05.2005
Skills
- Problem solving
- Adaptability
- Collaboration
- Strong work ethic
- Critical thinking
- Fluent in English and Spanish
- Teamwork
- Resman knowledge
- Quickbooks knowledge
- Experience with MS Office (Excel, Word)
- Experience with document scanning and data entry
Timeline
Office Administration Assistant
Lima's Foundation Repair
05.2020 - Current
Assistant Manager
Bella Vista Point
10.2018 - 05.2020
No Degree - Higher Education
El Centro College
GED -
North Dallas Hight School
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