Nallely Flores
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tech Support Engineer
National Domestic Workers Alliance
09.2020 - Current
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
Technology Associate
Petersen Automotive Museum
07.2017 - 08.2020
- Department Coordinator
- Event Photographer/ Cinematographer
- Post Production Edits Using Adobe Premiere, After Effects and Adobe Photoshop
- Help Desk, Events AV & Gallery Tech
- Customer Service/Support
Education
High School Diploma -
Lynwood High School
Lynwood, CANo Degree - Technology Education
Santa Monica College
Santa Monica, CASkills
- Scenario Manual Design
- DevOps
- Ticket Queue Software
- Continuous Improvements
Certification
Adobe Masterclass Certificate
Completed 2018
Completed Courses for:
- Adobe Premiere
- Adobe After Effects
- Adobe Photoshop
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tech Support Engineer
National Domestic Workers Alliance
09.2020 - Current
Technology Associate
Petersen Automotive Museum
07.2017 - 08.2020
High School Diploma -
Lynwood High School
No Degree - Technology Education
Santa Monica College
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