Nallely Hernandez
West Allis,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Relationship Consultant 4
U.S. Bank
Milwaukee , WI
06.2016 - Current
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
Caregiver
Cecelia Place Senior Homes
Pewaukee , WI
09.2015 - 02.2016
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Lead Counter/Sales Associate
Panda Express
Milwaukee , Wisconsin
12.2013 - 02.2015
- Maintained clean, organized and professional counter space with continuous upkeep.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Generate weekly sales, balance out all drawers at beginning and end of day.
- Assigned tasks to associates, tracked progress and updated managers as necessary.
Education
High School Diploma -
Ronald Wilson Reagan College Prep High School
Milwaukee 05.2012
Skills
- Critical Thinking
- Upselling Products and Services
- Customer Data Confidentiality
- Understanding Customer Needs
- Computer Proficiency
- Building client relationships
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Client Relationship Consultant 4
U.S. Bank
06.2016 - Current
Caregiver
Cecelia Place Senior Homes
09.2015 - 02.2016
Lead Counter/Sales Associate
Panda Express
12.2013 - 02.2015
High School Diploma -
Ronald Wilson Reagan College Prep High School
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