Nallely Hernandez
Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Client Relationship Consultant 4
US Bank National Association
06.2015 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Identified potential growth opportunities for both clients and the bank by carefully assessing customer profiles and financial goals.
Shift Leader
Panda Express Restaurant Group
12.2013 - 02.2015
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
Education
High School Diploma -
Ronald Reagan High School
Milwaukee, WISkills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
Languages
Spanish
Professional Working
Timeline
Client Relationship Consultant 4
US Bank National Association
06.2015 - Current
Shift Leader
Panda Express Restaurant Group
12.2013 - 02.2015
High School Diploma -
Ronald Reagan High School
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