Nallely Herrera
Aubrey
Summary
Experienced leasing and sales professional with a strong track record in application processing and tenant relations. Demonstrated ability to maintain high customer satisfaction and ensure regulatory compliance. Committed to enhancing property operations and fostering resident engagement through quality service. Proven adaptability to meet the unique needs of various properties while achieving business goals.
Overview
3
3
years of professional experience
Work History
Bilingual leasing agent
S2 Residential
Addison
02.2025 - Current
- Facilitated lease applications and property inquiries for prospective tenants.
- Conducted property tours, emphasizing key features and amenities.
- Managed maintenance requests, coordinating with vendors for prompt resolutions.
- Inspected vacant units to guarantee readiness for showings.
- Followed up with tenants regarding renewal notices and lease agreements.
- Cultivated professional relationships with residents through exceptional service.
- Resolved tenant complaints related to maintenance or other issues efficiently.
Assistant Property Manager
S2 Residential
Carrollton
08.2024 - 02.2025
- Maintained accurate transaction records for tenant accounts, including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits, and payments from tenants.
- Reviewed lease documents for compliance with local laws and updated as necessary.
- Explained policies and procedures to tenants while enforcing property rules.
- Prepared monthly financial reports for property manager review.
- Processed security deposit refunds in accordance with regulations.
- Collected first month's rent and security deposit before tenant move-in.
Leasing Agent
S2 Residential
Carrollton
02.2023 - 08.2024
- Managed tenant inquiries via phone, email, and in-person interactions to ensure timely responses.
- Prepared marketing materials to effectively promote available units and attract prospective tenants.
- Conducted follow-ups with tenants regarding renewal notices to facilitate lease agreements.
- Inspected vacant units to ensure readiness for showings, maintaining high presentation standards.
- Escalated critical issues to property manager for swift resolution and enhanced tenant satisfaction.
Education
Associates In Science -
Brookhaven College
Dallas, Texas, TX05-2022
High School Diploma -
North Dallas High School
Dallas, TX05-2022
Skills
- Customer relationship management
- Team collaboration
- Application processing
- Move-in coordination
- Property inspections and tours
- Lease preparation and renewals
- Prospecting support
- Property amenities management
- Leasing and sales strategies
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual leasing agent
S2 Residential
02.2025 - Current
Assistant Property Manager
S2 Residential
08.2024 - 02.2025
Leasing Agent
S2 Residential
02.2023 - 08.2024
Associates In Science -
Brookhaven College
High School Diploma -
North Dallas High School