Nallely Ramos
Mesquite,TX
Summary
Professional Bilingual Assistant Property Manager with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager/ Active Manager
Anterra Management
11.2023 - 02.2025
- Overseeing a team of 5. 2 Office staff and 3 Maintenance
- Developed and implemented marketing strategies to attract and retain tenants
- Maintaining the accurate records of all community transactions and submit on a timely manner basis (Delinquency reports, SODAS, Aged Payables reports, etc...)
- Filing and handling legal matters (Evictions, Writs, etc...)
- Receive and log work orders
- Handle tenants inquiries and provide assistance with lease agreements, renewals, and terminations
- Negotiate contracts with vendors for services such as landscaping, cleaning, and repairs
- Collect rent in and ensure timely payments with tenants, including following up with late payments
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager / Marketing Director
Sunridge Management
06.2020 - 11.2023
- Maintained a clean, safe, and organized environment
- Scheduled out vendors for property work
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Leasing Agent / Marketing Director
S2 Residential
06.2019 - 04.2020
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Leasing Agent
Wellington Realty LLC
09.2017 - 03.2019
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
Education
Hillcrest High School
Dallas, TexasSkills
- Ability to work under pressure
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff supervision
- Goal setting
- Sales strategies
- Strong communication skills
- Telephone and email etiquette
- Payment collection
- Multitasking
Timeline
Assistant Manager/ Active Manager
Anterra Management
11.2023 - 02.2025
Assistant Manager / Marketing Director
Sunridge Management
06.2020 - 11.2023
Leasing Agent / Marketing Director
S2 Residential
06.2019 - 04.2020
Leasing Agent
Wellington Realty LLC
09.2017 - 03.2019
Hillcrest High School
Similar Profiles
Walter A. BurnsWalter A. Burns
Traveling Project Supervisor at NH Property Management And ConstructionTraveling Project Supervisor at NH Property Management And Construction
Antoine PurnellAntoine Purnell
Leasing Consultant at AnterraLeasing Consultant at Anterra
Devi Nanda M SDevi Nanda M S
Operations assistant at Kshithi Facilities management services , Motilal Oswal Asset Management CompanyOperations assistant at Kshithi Facilities management services , Motilal Oswal Asset Management Company
Candace AlagbadaCandace Alagbada
Transportation Coordinator (Temp) at Impressive Transport ServicesTransportation Coordinator (Temp) at Impressive Transport Services
Austin FieldsAustin Fields
Volunteer Firefighter at Payne Springs Fire RescueVolunteer Firefighter at Payne Springs Fire Rescue