Nallely Raygoza
Fremont
Summary
Detail-oriented and bilingual administrative professional with over 11 years of experience in customer service, office coordination, and HR support. Proven success in managing team performance, recruiting and onboarding staff, and implementing corrective actions aligned with company policies. Adept at maintaining employee records, coordinating schedules, and supporting organizational goals through efficient office and HR administration. Fluent in English and Spanish.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Little Flowers Montessori
Fremont
10.2021 - Current
- Serve as the primary point of contact for visitors, ensuring a professional and welcoming environment.
- Manage phone inquiries, assist prospective families, and provide school-related information.
- Prepare and maintain administrative documents, employee packets, and enrollment forms.
- Oversee student database entries and ensure compliance with licensing standards.
- Maintain organized filing systems, both digital and physical.
Service Team Leader
Whole Foods Market
Fremont
09.2013 - 05.2021
- Supervised a cross-functional team of 50+ employees across various departments.
- Handled HR functions including recruitment, onboarding, scheduling, training, and performance evaluations.
- Managed employee records and conducted corrective actions in compliance with company policies.
- Implemented team development strategies to improve engagement and productivity.
- Monitored department sales, addressed inefficiencies, and developed actionable solutions.
- Resolved customer inquiries with a focus on satisfaction and service excellence.
Education
Diploma -
Washington High School
Fremont, CA06.2013
Skills
- Office Administration & Scheduling
- Data Entry & Records Management
- Team Leadership & Staff Training
- Human Resources Support & Onboarding
- Customer Service & Communication
- Microsoft Office (Word, Excel, Outlook)
- Inventory & Supply Management
- Bilingual: English & Spanish
- Problem solving
- Team collaboration
- Performance evaluation
References
Available upon request.
Timeline
Administrative Assistant
Little Flowers Montessori
10.2021 - Current
Service Team Leader
Whole Foods Market
09.2013 - 05.2021
Diploma -
Washington High School
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