Nallely Santa
Highland,CA
Summary
Dynamic and compassionate Medical Assistant with proven expertise in patient care and office administration honed at Cornerstone Medical Group. Excelled in HIPAA compliance and patient confidentiality, enhancing patient trust and streamlining operations. Demonstrated exceptional communication skills, fostering strong patient relationships and efficient team collaboration. Achieved significant improvements in patient scheduling efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Front Office Medical Assistant
Inland Metro Medical Group
04.2024 - Current
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Knowledge of EMR
- Rooming patient
- Vital signs
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Worked effectively in fast-paced environments.
Medical Assistant
Cornerstone Medical Group
03.2016 - 03.2023
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
- Provided accurate documentation of patient interactions in electronic health record system.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Excellent communication skills, both verbal and written.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Performed electric muscle stimulation, massage, and mechanical traction.
Education
Vocational Nurse Diploma - LVN
Concorde Career College
San Bernardino, CA04-2024
Skills
- Front desk operations
- Medical reception
- HIPAA compliance
- Patient confidentiality
- Office administration
- Patient scheduling
- Patient registration
- Scheduling appointments
- Outstanding telephone etiquette
- Preparing patients for exams
- Vital signs monitoring
- Reliable team player
Timeline
Front Office Medical Assistant
Inland Metro Medical Group
04.2024 - Current
Medical Assistant
Cornerstone Medical Group
03.2016 - 03.2023
Vocational Nurse Diploma - LVN
Concorde Career College
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