Summary
Overview
Work History
Skills
Timeline
Generic

Nalondria Banks

LANSING,IL

Summary

Enthusiastic clerical professional with four years of experience helping customers and teammates in a workplace environments. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, translating Chinese and always putting the customer first. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

Overview

3
3
years of professional experience

Work History

Chef

Chipotle
10.2020 - 02.2021
  • Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
  • Monitored quality, presentation and quantities of plated food across line.
  • Trained kitchen workers on culinary techniques.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Supervised preparation of specialty items and customer requests to verify accuracy in production.
  • Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
  • Researched, developed and introduced menu concepts with creation of new recipes.
  • Managed kitchen staff team and assigned various stages of food production.
  • Cleaned, sanitized and maintained food storage, preparation and serving areas.
  • Checked stock deliveries for safety, quality and quantity.
  • Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
  • Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine.

Hostess/Server

IHOP
09.2019 - 05.2020
  • Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
  • Trained and delivered orientation for new hostesses in alignment with company-established standards.
  • Verified completion of cleaning, maintenance, housekeeping and side-work duties.
  • Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
  • Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.

Gym Receptionist

Orange Theory
01.2018 - 10.2019
  • Collected payments, renewed memberships and resolved billing issues.
  • Monitored fitness room to direct smooth flow of patrons through exercise circuits.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
  • Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
  • Encouraged and motivated members to attend group fitness classes to boost profitability.
  • Re-racked weights to maintain neat, organized and clean gym.
  • Scheduled personal training sessions and maintained and updated appointment calendars.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained professional tone at all times, including during peak rush hours.
  • Updated databases and spreadsheets to promote access to information.

Skills

  • Meticulous and organized
  • Security understanding
  • Office equipment operations
  • Organization and efficiency
  • Multi-line telephone skills
  • Multitasking
  • Leadership
  • Team management
  • Organizational skills
  • Basic math
  • Reliable and trustworthy
  • Planning
  • Food preparation techniques
  • Meal preparation
  • Kitchen equipment and tools
  • Cleaning and sanitizing methods
  • Regulatory compliance
  • Pantry restocking
  • Customer Support
  • Inbound and Outbound Calling
  • Employee management
  • Safety regulations
  • Problem Resolution
  • Customer Service
  • Credit card payment processing
  • Client relationship management
  • Planning and coordination
  • Fluent in Chinese
  • Decision-making
  • Friendly, positive attitude
  • Critical thinking

Timeline

Chef

Chipotle
10.2020 - 02.2021

Hostess/Server

IHOP
09.2019 - 05.2020

Gym Receptionist

Orange Theory
01.2018 - 10.2019

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Nalondria Banks