Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nalyjah-Jamal Delgado

Palm Bay,FL

Summary

Professional and well-rounded assistant with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail and records. Very high energy in the work place, and I love to set a happy tone as soon as I walk into any building.

Overview

10
10
years of professional experience

Work History

Patient Care Specialist

Medical United LLC
11.2021 - Current
  • Complied with HIPAA
  • Documented patient information and care activities in electronic health record.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Office Assistant

HairCare24 LLC
04.2013 - 11.2019
  • Issue invoices to clients.
  • Pay any debt that comes due for payment.
  • Package and mail out any orders for the day.
  • Record cash receipts and make bank deposits.
  • Monthly reconciliation of every bank account.
  • Comply with local, state and federal government reporting requirements.
  • Process payroll in a timely manner.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Supervisor

Charlotte Russe
08.2015 - 07.2018
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Provided ongoing training to address staff needs.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Met with each associate to establish realistic monthly sales goals.

Receptionist

Hill Accounting & Tax
04.2013 - 05.2015
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Dietary Aide

The Palms Rehab Center
07.2013 - 05.2014
  • Helped patients with special needs eat meals with kindness and patience.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.

Education

High School Diploma -

Eastern Florida State
Palm Bay, FL
2021

Bayside High School
Palm Bay
05.2011

Skills

  • Mail management
  • Dedicated team player
  • Strong problem solver
  • Self-starter
  • Strong interpersonal skills
  • Microsoft Office
  • Customer assistance/service
  • Documentation and recordkeeping
  • Interpersonal and written communication
  • Money handling
  • Teamwork
  • Cash register operation
  • Organization and Time Management
  • Billing Issue Resolution and Support
  • Reliability and Dedication
  • Educate Patients

Timeline

Patient Care Specialist

Medical United LLC
11.2021 - Current

Supervisor

Charlotte Russe
08.2015 - 07.2018

Dietary Aide

The Palms Rehab Center
07.2013 - 05.2014

Receptionist

Hill Accounting & Tax
04.2013 - 05.2015

Office Assistant

HairCare24 LLC
04.2013 - 11.2019

High School Diploma -

Eastern Florida State

Bayside High School

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Nalyjah-Jamal Delgado