NAM DOAN
Boston
Overview
8
8
years of professional experience
Work History
Lab Tech Engineer
TATA CONSULTANCY Services
Boston
06.2024 - Current
- Configured and customized workflows to enhance user experience and efficiency.
- Managed incident resolution and problem management within the ServiceNow environment.
- Collaborated with vendors to resolve equipment malfunctions promptly.
- Installed and supported hardware and software for desktops, servers, and printers.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Worked closely with end users to solve problems related to hardware and software.
- Analyzed customer's system configurations and identified potential issues or areas of improvement.
- Implemented best practices for data backup processes to ensure successful recovery of critical information when needed.
- Performed daily operations on virtual machines including patching, scaling, backups.
Lab IT Engineer
Moderna
Boston
11.2023 - Current
- Company Overview: Pioneering mRNA technology
- Troubleshoot a diverse range of lab equipment and computer systems such as ATKA, Agilent, Unicorn, HPLC, UPLC, PerkinElmer, ThermoFisher, Chromeleon and Hamilton
- Engaged instrument vendors support. Used ServiceNow to communicate and escalate support tickets if required
- Provides technical support of laboratory environments, with computers that are integrated with instrumentations
- Provided lab support for laboratory based systems and instrumentations.
- Managed lab computing aspects of installing new lab systems and instruments, retired and relocated lab computer systems.
- Acted as the technical support contact for field service engineers and external vendors.
- Document procedures, policies, troubleshooting and best practices
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable.
- Stored and migrated raw data generated by instrumentation from thousands of different lab systems.
- Pioneering mRNA technology
Lab IT Engineer
Vertex Pharmaceuticals
Boston
06.2021 - 11.2023
- Provides technical support of customer laboratory environments, typically for computers that are integrated with instrumentation
- Upgraded 10-15 Lab PCs and workstations weekly via integrating, installing, and configuring hardware, ensuring communication to lab instruments
- Migrate thousands of existing data, methods, and configurations to and from systems, ensuring no loss files or data
- Provide technical expertise for planning of system migration requirements related to vendor supplied software packages, instrumentation systems and software compatibility
- Collaborate and maintain business relationships to meet and exceed scientists expectations
- Manages lab computing aspects of installing new, retirement and relocation of equipment
Classroom Technology Specialist
University of Massachusetts Boston
Boston
10.2017 - 05.2020
- Consistently used cost-effective technical troubleshooting skills, projecting, internet connection, and software issues, resolving challenging audio in a timely manner
- Successfully repaired and maintained computer systems, software, hardware, peripherals, and telephones
- Identified staff technology needs and managed renting of technology equipment
Education
Bachelor of Science - Information Technology
University of Massachusetts Boston
Boston, MA05.2021
Skills
- JavaScript
- Python
- Unix
- Windows 10
- Virtual Machines
- MySQL
- Microsoft Word
- Excel
- PowerPoint
- Project
Leadership Experience
Vietnamese Student Association, Lead General Member, 09/17, 05/21, Provided leadership opportunities to the members by allowing them to lead bi-weekly meetings and promoting leadership opportunities and involvement through a 501(c)3 nonprofit called the New England Vietnamese Student Association, Executed recruitment process and planning for general members on important annual cultural events such as the Tet Trung Thu Festival, Tet in Boston Festival, and Vietnamese Empowerment Summit
Timeline
Lab Tech Engineer
TATA CONSULTANCY Services
06.2024 - Current
Lab IT Engineer
Moderna
11.2023 - Current
Lab IT Engineer
Vertex Pharmaceuticals
06.2021 - 11.2023
Classroom Technology Specialist
University of Massachusetts Boston
10.2017 - 05.2020
Bachelor of Science - Information Technology
University of Massachusetts Boston
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