Nam Nguyen
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
15
15
years of professional experience
Work History
Medicare Sales Agent
WellCare
04.2023 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Implemented effective cold-calling strategies to generate leads and expand the client base in a highly competitive market.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
- Researched and identified potential new markets.
- Hosted informational seminars at senior centers and other community events to educate potential clients about Medicare options and benefits.
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
Licensed Insurance Broker
Family First Life
12.2020 - 03.2023
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Streamlined the insurance application process for clients, reducing time spent on paperwork and improving overall efficiency.
- Managed all aspects of the insurance renewal process, from reviewing current policies to negotiating new terms with carriers and presenting updated options to clients.
- Maintained up-to-date knowledge of industry trends and regulatory changes, allowing for accurate, timely advice to clients.
- Collaborated with underwriters to negotiate favorable policy terms and rates for clients, ensuring optimal coverage at competitive prices.
- Conducted thorough risk assessments for potential clients, identifying potential exposures and recommending appropriate coverage levels.
- Analyzed market data to identify potential growth areas within the local community, targeting prospective clients through promotional campaigns or direct outreach efforts.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Followed up promptly with interested clients to close sales.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
Medicare Sales Agent
WellCare
11.2018 - 10.2020
Cable Technician
Dcomm
07.2011 - 10.2018
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Developed and implemented plans for installation of new networks and cabling systems.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Implemented preventative maintenance programs, prolonging equipment lifespan and reducing repair costs.
- Developed detailed project documentation for future reference, streamlining operations and facilitating knowledge transfer among team members.
- Installed wiring, cabling and networking hardware on customer premises.
Sales Associate
Fry’s Electronics
01.2009 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
GED -
Sam Houston High School
Arlington, TX05.1999
Skills
- Goal-Oriented
- Medicare knowledge
- Product presentation
- Cold-calling
- Persuasion techniques
- Community Engagement
- Lead Conversion
- Critical Thinking
- Relationship Building
Languages
Vietnamese
Professional Working
Timeline
Medicare Sales Agent
WellCare
04.2023 - Current
Licensed Insurance Broker
Family First Life
12.2020 - 03.2023
Medicare Sales Agent
WellCare
11.2018 - 10.2020
Cable Technician
Dcomm
07.2011 - 10.2018
Sales Associate
Fry’s Electronics
01.2009 - 01.2011
GED -
Sam Houston High School
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