Nam Nguyen
Annandale,VA
Summary
Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in patient education and staff training. Proven track record in optimizing pharmacy operations and ensuring regulatory compliance, while fostering a customer-centric environment. Skilled in drug inventory management and dedicated to enhancing team performance and patient care through effective leadership and mentoring.
Overview
24
24
years of professional experience
Work History
Pharmacy Manager
Rite Aid
08.2014 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Graduate Intern
Rite Aid
05.2014 - 08.2014
Pharmacy Intern
Rite Aid
09.2010 - 05.2014
Pharmacy Technician
Rite Aid
07.2007 - 08.2009
Retail Cashier
Safeway
01.2001 - 05.2005
Education
N/a - Biology
Virginia Commonwealth University
Richmond, VADoctor Of Pharmacy - Pharmacy
University of Toledo
Toledo, OH05.2014
Associate Of Applied Science - Science
Northern Virginia Community College
Annandale, VA05.2005
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Staff training
- Inventory and restocking
- Inventory control
- Patient counseling
- Employee management
- Direct patient care
- Drug safety
- Staff management
- Drug utilization review
- Immunizations
- Medication therapy management
Languages
Vietnamese
Native or Bilingual
Timeline
Pharmacy Manager
Rite Aid
08.2014 - Current
Graduate Intern
Rite Aid
05.2014 - 08.2014
Pharmacy Intern
Rite Aid
09.2010 - 05.2014
Pharmacy Technician
Rite Aid
07.2007 - 08.2009
Retail Cashier
Safeway
01.2001 - 05.2005
N/a - Biology
Virginia Commonwealth University
Doctor Of Pharmacy - Pharmacy
University of Toledo
Associate Of Applied Science - Science
Northern Virginia Community College
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