NAM NGUYEN
Tracy,CA
Summary
Results-driven professional with a robust background in the pest control industry, complemented by extensive leadership, customer service, and sales expertise. Proven ability to leverage skills gained from diverse roles to deliver exceptional value across various organizational settings. Recognized for dependability and adaptability, consistently striving to exceed expectations and contribute positively to team dynamics. Committed to bringing a strong work ethic and dedication to excellence in new challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Patriot Pest Managment
09.2024 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Expertise in rodent management and rodent exclusion works.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Experience in solar panel bird proofing.
Pest Control Service Technician
Kellogg Pest Control
06.2022 - 08.2024
- Manage and maintain a monthly route of 270+ customers, maintained a satisfaction score of 4.97/5
- Oversee pest control operations, achieving high customer satisfaction and retention rates
- Implemented precise pest control strategies as Branch 2 Licensee. Conducted thorough inspections, ensuring comprehensive treatment plans.
- Contributed to a positive team environment by consistently providing support and encouragement to fellow technicians.
Customer Service Representative
Orkin Pest Control
03.2021 - 06.2022
- Managed 110+ daily inbound/outbound calls, resolving customer issues with a calm, professional approach.
- De-escalated customer concerns, maintaining high satisfaction and retention rates.
- Handled debt collection, service scheduling, and customer inquiries efficiently.
- Activated and set up new customer accounts, ensuring seamless onboarding.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Branch Service Manager
Orkin Pest Control
04.2016 - 11.2020
- Managed service departments for pest control and termite branches, overseeing 18+ employees.
- Conducted interviews and hired service department staff, ensuring a skilled and effective team.
- Prepared and submitted monthly pesticide usage reports to the Agriculture Department.
- Consistently met or exceeded company KPIs on a monthly, quarterly, and yearly basis.
- Led weekly service and safety training sessions, enhancing team performance and safety compliance.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
Pest Control Technician
Orkin Pest Control
03.2012 - 04.2016
- Maintain and completed route of 245+ customer month over month
- 90%+ customer satisfaction month over month. Average 93% year over year
- Trained new technicians
- Consistently meet sales goals. Awarded top sales multiple time per year.
- Very low cancellation on route and always average 98% route completion every month
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Termite Sales and Pest Technician
Terminix
09.2008 - 01.2012
- Exceeded monthly sales targets, averaging $40k in termite sales monthly, top 23 performer nationally in 2010.
- Managed a route of over 290 customers monthly, achieving a 98% completion rate in pest control services.
- Consistently led pest control sales with an average of $8k per month, demonstrating strong customer relations.
- Maintained high customer satisfaction through effective route management and timely service delivery.
Education
High School Diploma -
Highland High School
Palmdale, CA05.2003
Skills
- Quick to adjust strategies
- Service-oriented sales expertise
- Effective communicator
- Conflict resolution skills
- Team leadership
- Team leadership development
- Building evaluations
- Collaborative team oversight
- Effective problem resolution
Certification
Structural Pest Control Board Branch 2 Licensee
Structural Pest Control Board Branch 3 Licensee
LANGUAGES
English
Vietnamese
Timeline
Pest Control Technician
Patriot Pest Managment
09.2024 - Current
Pest Control Service Technician
Kellogg Pest Control
06.2022 - 08.2024
Customer Service Representative
Orkin Pest Control
03.2021 - 06.2022
Branch Service Manager
Orkin Pest Control
04.2016 - 11.2020
Pest Control Technician
Orkin Pest Control
03.2012 - 04.2016
Termite Sales and Pest Technician
Terminix
09.2008 - 01.2012
High School Diploma -
Highland High School
Similar Profiles
Isaac GalvanIsaac Galvan
Pest Control Technician at Pacific Pest ManagmentPest Control Technician at Pacific Pest Managment
Gina WheelockGina Wheelock
Customer Service/Collections at Sound Pest ManagmentCustomer Service/Collections at Sound Pest Managment
SAUD BIN TURKI AL SAUDSAUD BIN TURKI AL SAUD
Sr. Analyst at SABIC,ENTERPRISE RISK MANAGMENT,GLOBAL BUSINESS CONTINUITY MANAGMENTSr. Analyst at SABIC,ENTERPRISE RISK MANAGMENT,GLOBAL BUSINESS CONTINUITY MANAGMENT
RODELYN VILALERODELYN VILALE
Assistant Leader - Workforce Optimization at RHAssistant Leader - Workforce Optimization at RH
Lori WiehlLori Wiehl
Mortgage Loan Processor / Jr Underwriter at Land Home Financial ServicesMortgage Loan Processor / Jr Underwriter at Land Home Financial Services