Nam Pham
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Cashier/Administrator
AutoNation Mercedes Benz
Miami
01.2026 - Current
- Processed financial transactions for high-value client accounts while managing multiple payment types in fast-paced luxury automotive environment.
- Administered loaner vehicle contracts, communicated terms clearly to clients, and ensured compliance and understanding of agreements.
- Collaborated with service advisors to organize and close repair orders accurately, processing all documentation and payments without errors.
- Resolved escalated customer concerns as primary contact, maintaining high client satisfaction standards through professional complaint resolution.
- Balanced cash cabinet daily, processed end-of-day deposits, reconciled all cash transactions accurately, and submitted reports to accounting department.
Service Porter
AutoNation Mercedes Benz
Miami
08.2025 - 01.2026
- Greeted incoming clients and coordinated with service advisors to ensure every customer was promptly attended to upon vehicle drop-off
- Returned vehicles to clients promptly, contributing to positive customer experiences.
- Assisted with tow-in coordination and loaner vehicle returns, ensuring accurate documentation and seamless dealership operations.
- Collaborated with team members to improve service operations and workflows, enhancing overall efficiency.
Server Assistant Manager
Pho Nhi
Pembroke Pines
05.2023 - 08.2025
- Delivered high-volume customer service, managing dining experience from order to payment
- Ensured consistent client satisfaction in a fast-paced environment through effective management.
- Oversaw front-of-house operations, ensuring accurate cash handling and daily sales reconciliation to maintain financial integrity.
- Monitored supply inventory, tracking stock levels and coordinating replenishment efficiently.
- Handled inbound customer calls, addressing inquiries and concerns to enhance customer satisfaction.
Education
BBA - Finance
Florida International University
Miami, FL06-2027
Bachelor of Arts - Criminology
University of South Florida
Tampa, FLSkills
- Cash handling and reconciliation
- Deposit processing and reporting
- Customer relationship management
- Financial analysis
- Financial advisement
- Budget management
Certification
Microsoft Office Word 2016 - Feb 2021
Timeline
Cashier/Administrator
AutoNation Mercedes Benz
01.2026 - Current
Service Porter
AutoNation Mercedes Benz
08.2025 - 01.2026
Server Assistant Manager
Pho Nhi
05.2023 - 08.2025
BBA - Finance
Florida International University
Bachelor of Arts - Criminology
University of South Florida