Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nam Vo

Portland,Oregon

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Performance-driven marketing professional skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.

Overview

5
5
years of professional experience

Work History

Assistant Manager

ENTERPRISE MOBILITY
01.2023 - Current
  • Operational Efficiency: Implemented best practices for seamless customer and team experience.
  • Leadership Skills: Developed through successful completion of comprehensive leadership training.
  • Customer Satisfaction: Applied extensive customer service expertise, fostering high satisfaction and loyalty
  • Team Collaboration: Cultivated strong teamwork and collaboration within customer-centric business.
  • Business Strategy: Contributed actively to strategic initiatives aligning with organizational goals.
  • Sales and Marketing Support: Played key role in driving revenue growth and expanding customer base.
  • Problem Resolution: Demonstrated proficiency in identifying and resolving operational challenges.

Intern Manager Trainee

Enterprise Mobility
09.2022 - 01.2023
  • Team Collaboration: Worked closely with cross-functional teams, cultivating strong collaboration skills in customer-centric business environment.
  • Business Strategy: Contributed to formulation and execution of business strategies aligned with organizational goals.
  • Sales and Marketing: Participated in initiatives to drive revenue growth and expand customer base, gaining insights into sales and marketing strategies.
  • Problem Resolution: Developed proficiency in identifying and resolving operational challenges, ensuring smooth daily operations.
  • Gained knowledge of company policies, protocols and processes
  • Analyzed customer feedback to identify areas for improvement

Senior Customer Service Representative

Enterprise Mobility
09.2020 - 09.2022
  • Provide high-level customer service by assessing rental needs in person.
  • Greet and assist customers in friendly and timely manner.
  • Communicate rental terms, conditions, and vehicle features.
  • Sell optional protection products, upgrades, and additional equipment.
  • Assess rental conditions upon return and manage paperwork.
  • Perform administrative and basic accounting functions.
  • Engage in research and billing support tasks, accounts receivables, and supply maintenance.

Marketing Consultant

Freelance
05.2020 - 05.2022

Freelance Marketing, Remote
Collaborated with small businesses to develop and implement comprehensive digital marketing strategies.
Executed SEO optimization, resulting in 25% increase in organic website traffic.
Managed social media accounts, creating engaging content and increasing followers by.
Implemented email marketing campaigns that led to 15% boost in customer retention.
Collaborated with local small businesses to develop and implement comprehensive digital marketing strategies.
Executed SEO optimization, resulting in 25% increase in organic website traffic.
Managed social media accounts, creating engaging content and increasing followers by 40%.
Implemented email marketing campaigns that led to 15% boost in customer retention.

Photographer

Freelance
05.2019 - 09.2021
  • Proficient in using cutting-edge photographic equipment and techniques
  • Adept at conceptualizing and executing unique visual narratives
  • Skilled in post-production processes, utilizing industry-standard software
  • Managed freelance photography business, including client communications, project timelines, and budgeting.

Senior Loss Prevention Manager

ROSS DRESS FOR LESS, INC
10.2018 - 06.2020
  • Maintained a safe and secure environment for associates and customers
  • Demonstrated courtesy, friendliness, and professionalism
  • Mitigated theft and fraud through monitoring and adherence to policies
  • Increased store awareness to minimize operational shortage
  • Observed and validated proper checkout procedures for customers and associates.

Education

Bachelor of Arts - Business Management and Leadership

Portland State University
Portland, OR
12.2023

Skills

  • Operations Management
  • Business Communication
  • Marketing Principles
  • Accounting, Financial
  • Business Leadership
  • Risk Management
  • Sales and Negotiation
  • Entrepreneurship
  • Business Development
  • Project Management

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Assistant Manager

ENTERPRISE MOBILITY
01.2023 - Current

Intern Manager Trainee

Enterprise Mobility
09.2022 - 01.2023

Senior Customer Service Representative

Enterprise Mobility
09.2020 - 09.2022

Marketing Consultant

Freelance
05.2020 - 05.2022

Photographer

Freelance
05.2019 - 09.2021

Senior Loss Prevention Manager

ROSS DRESS FOR LESS, INC
10.2018 - 06.2020

Bachelor of Arts - Business Management and Leadership

Portland State University
Nam Vo