NAMAN KUMAR
Bloomfield,NJ
Summary
Results-driven and detail-oriented professional with several years of experience supporting administrative operations, building strong client relationships, and driving sales results. Highly effective in communicating with diverse individuals, understanding unique needs, and delivering tailored solutions that strengthen trust and long-term relationships. Tech-savvy with strong proficiency in Microsoft Word, Excel, and PowerPoint, CRM systems, and fast, accurate typing skills to support documentation, data entry, scheduling, and reporting. Known for strong organization, adaptability, and the ability to manage multiple priorities while maintaining professionalism, discretion, and high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Account Executive
T-moblie
11.2024 - Current
- Cultivated relationships with clients to identify and fulfill specific communication needs.
- Developed strategic sales plans to drive revenue growth and market penetration.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
- Analyzed market trends to inform product positioning and promotional strategies.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Retail Assistant Manager
T-Mobile
08.2023 - 11.2024
- Engage with customers to understand their needs and preferences and recommend appropriate products and services.
- Conduct device setups for customers, ensuring they understand the functionality of their new products and are satisfied with their purchases.
- Utilize CRM systems to track customer interactions and sales progress, ensuring follow-up actions are taken to close sales and build customer relationships.
- Collaborate with team members to share best practices and support a positive, productive work environment.
- Participate in ongoing training and development programs to enhance product knowledge, sales skills, and customer service abilities.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management systems to streamline stock control processes.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Operations Assistant
Amazon
03.2022 - 06.2023
- Coordinated daily operations to streamline workflow and enhance team productivity.
- Managed scheduling and logistics for multiple departments, ensuring seamless communication.
- Developed and implemented process improvements that increased operational efficiency.
- Conducted data analysis to identify trends and support informed decision-making.
- Maintained accurate records and documentation to ensure compliance with organizational standards.
- Solved problems timely and effectively, ensuring customer satisfaction.
Disk Jockey
Dj 1E Entertainment
06.2015 - Current
- Entertain attendees at special events by selecting and performing lively music that encourages dancing and enhances the event atmosphere.
- Collaborate extensively with clients to select music styles tailored to weddings, bar mitzvahs, and other significant occasions.
- Contribute to community events and fundraisers, upholding a professional image and actively representing the organization.
- Create and curate playlists tailored to the preferences and demographics of each event, ensuring a memorable experience for attendees.
- Coordinate event logistics, including equipment transportation, setup, and breakdown, to ensure smooth and efficient operations from start to finish.
Sales Associate
CVS
04.2016 - 11.2017
- Delivered extraordinary customer service, consistently exceeding customer expectations through attentive and personalized service.
- Managed the stock room efficiently, ensuring accurate inventory levels and timely product availability.
- Arranged merchandise in an appealing and orderly manner to maximize visual impact and increase sales.
- Welcomed customers upon entry and assisted with product questions, selections, and purchases, facilitating in-store and online transactions.
- Responded to customer inquiries promptly, providing information and resolving issues to ensure satisfaction.
- Maintained a well-organized cash register, handling cash transactions, counting change, and managing coupons effectively.
- Supported customer purchases by helping locate items, promoting loyalty programs, and enhancing overall customer satisfaction and sales.
Sales Associate
Duane Reade By Walgreens
02.2015 - 03.2016
- Conducted price checks, scanned items, applied discounts, and generated receipts with precision during checkout processes.
- Responded promptly to customer inquiries, addressing their questions and fulfilling requests attentively.
- Maintained accuracy in cash handling procedures, including counting change and securely storing coupons, to ensure the integrity of the cash register.
- Guided customers through the purchase process, aiding in locating items and facilitating enrollment in loyalty programs to bolster customer satisfaction and drive sales figures.
- Administered transactions efficiently, issuing receipts and processing refunds, credits, or exchanges as needed.
Technician
Mouse Squad
09.2012 - 06.2014
- Oversaw computer hardware systems for a school accommodating 2,500 students by supporting educators in integrating technology into their classroom settings.
- Demonstrated a passion for innovation and learning as a student, engaged in collaborative teamwork, and honed essential skills while assisting peers.
- Configured hardware, devices, and software to establish functional workstations for employees.
- Identified and remediated malware, ransomware, and other cybersecurity threats on laptops and desktop systems.
- Evaluated system hardware and software performance, recommending modifications to minimize latency and enhance overall speed.
- Assisted training departments and educational institutions by troubleshooting hardware and software issues impacting computers and language labs.
Education
High School Diploma -
William Cullen Bryant High School
Long Island City, NY06.2014
Associate of Science - Computer Science
LaGuardia Community College
Long Island City, NYSkills
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Account management
- Multilingual Written and verbal communication
- Customer Service
- Technical Support
- Documentation
- Data Entry
- Sales Management
- Retail Sales
- Inventory Management
- Reporting
- Cash Handling and Transactions
- Event Coordination and Management
LANGUAGES
English
Hindi
Punjabi
Urdu
Timeline
Account Executive
T-moblie
11.2024 - Current
Retail Assistant Manager
T-Mobile
08.2023 - 11.2024
Operations Assistant
Amazon
03.2022 - 06.2023
Sales Associate
CVS
04.2016 - 11.2017
Disk Jockey
Dj 1E Entertainment
06.2015 - Current
Sales Associate
Duane Reade By Walgreens
02.2015 - 03.2016
Technician
Mouse Squad
09.2012 - 06.2014
High School Diploma -
William Cullen Bryant High School
Associate of Science - Computer Science
LaGuardia Community College