NAMEERA MAHTAB
Selden,NY
Summary
Hardworking and reliable undergraduate biology student with several years of experience in customer service, retail, and hospitality. Demonstrated ability to work efficiently in fast-paced environments while delivering excellent customer experiences, handling transactions accurately, and collaborating effectively with teams. Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Strong communication skills, adaptability, and a commitment to improving interactions within the team and with clients, as well as professional growth.
Overview
5
5
years of professional experience
Work History
Sales Associate
Victoria's Secret
Lake Grove, NY
09.2024 - Current
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction in the 3rd largest store on Long Island, NY.
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Team Member
Five Guys
Selden, NY
01.2024 - 05.2024
- Delivered high-quality customer service in a fast-paced hospitality environment while maintaining professionalism and efficiency.
- Accurately handled cash transactions, card payments, and POS systems for approximately 70 customers per day, ensuring balanced registers and compliance with company procedures.
- Assisted customers with menu selections by providing detailed product knowledge and accommodating dietary preferences or special requests.
- Maintained a clean, organized, and safe work environment in accordance with food safety and sanitation standards.
- Collaborated with team members to ensure smooth daily operations, timely order fulfillment, and customer satisfaction.
Teacher's Assistant
Education Garden School
Dhaka, Bangladesh
08.2022 - 12.2022
- Assisted teachers in planning and implementing lesson plans to enhance learning experiences for students ranging from kindergarten to middle school (approximately 180 students).
- Supported classroom management strategies to foster a positive and inclusive learning environment.
- Facilitated small group activities, encouraging collaboration and engagement among students.
- Monitored student progress and provided feedback to educators on individual learning needs.
- Collaborated with staff to develop strategies addressing diverse learning styles and needs of students.
- Utilized educational software tools to track student performance and participation metrics.
Sales Associate
SaRa Lifestyle
Dhaka, Bangladesh
09.2022 - 12.2022
- Provided personalized customer service by assisting clients in selecting clothing and accessories aligned with their style preferences and needs.
- Managed cash handling responsibilities, including processing sales transactions and maintaining accurate records.
- Maintained visual merchandising standards and ensured products were attractively displayed on the sales floor.
- Assisted with inventory management by restocking merchandise and monitoring stock levels to prevent shortages.
- Built positive customer relationships to encourage repeat business and enhance brand loyalty.
Sales Associate
Shwapno
Dhaka, Bangladesh
06.2022 - 09.2022
- Delivered efficient and courteous customer service in the 3rd largest Victoria's Secret store on Long Island, NY
- Handled cash, card, and digital transactions accurately while maintaining register accountability.
- Assisted customers with product inquiries by demonstrating strong knowledge of store inventory and promotions.
- Supported inventory control efforts by organizing shelves, restocking items, and tracking product availability.
- Contributed to maintaining a clean, orderly, and customer-friendly store environment.
Model and Style Assistant
Sarah Karim Couture
Dhaka, Bangladesh
03.2021 - 08.2021
- Worked closely with lead stylists and designers to assist in styling clients for editorial shoots, fashion features, and events.
- Modeled garments for over 6 magazines, promotional materials, and client presentations before the age of 18.
- Assisted in wardrobe coordination and selection for music videos, photo shoots, and creative productions.
- Supported fittings and styling sessions by preparing garments, accessories, and ensuring proper presentation.
- Maintained professional communication with clients and creative teams to ensure smooth production workflows.
Education
Bachelor's - Biology
SUNY Stony Brook University
Stony Brook, NY06-2027
High School Diploma -
DPS STS School Dhaka
Dhaka, Bangladesh06-2022
Skills
- Trilingual: Fluent in English, Bangla, and Hindi
- Patient Service & Customer Relations
- Front Desk Operations & Office Administration
- Appointment Scheduling & Calendar Management
- Medical Terminology & Basic Anatomy Knowledge
- Cash Handling & Basic Bookkeeping
- Microsoft Office & Spreadsheet Tracking
- Phone Etiquette & Professional Communication
- Conflict Resolution & De-escalation
- Team Leadership & Staff Support
- Sales & Client Engagement
- Time Management & Multitasking
- Problem-Solving & Initiative
- Ability to Work Efficiently Under Pressure
- Professionalism, Reliability & Strong Work Ethic
- Experience Working with Children and Individuals with Disabilities
- Problem solving and initiative
- Working under pressure
- Experience with children
- Typing
- Culinary experience
- Marketing
- Store management
- Bilingual
- Expert in: Customer Service
- Communication
- Childcare
- Cash register
- Negotiation
- Phone etiquette
- Team management
- Cash handling
- Incident Management
- Anatomy knowledge
- Customer and client relations
- Schedule management
- Office administration
- Spreadsheet tracking
- Medical terminology
- Problem solving and initiative
- Working under pressure
- Experience with children
- Typing
- Culinary experience
- Marketing
- Store management
- Bilingual
- Expert in: Customer Service
- Communication
- Childcare
- Cash register
- Negotiation
- Phone etiquette
- Team management
- Cash handling
- Incident Management
- Anatomy knowledge
- Customer and client relations
- Schedule management
- Office administration
- Spreadsheet tracking
- Medical terminology
Accomplishments
- Awarded “Employee of the Month” multiple times during 2023-2025.
LANGUAGES
Bengali Native
Hindi Fluent
English Bilingual
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Timeline
Sales Associate
Victoria's Secret
09.2024 - Current
Team Member
Five Guys
01.2024 - 05.2024
Sales Associate
SaRa Lifestyle
09.2022 - 12.2022
Teacher's Assistant
Education Garden School
08.2022 - 12.2022
Sales Associate
Shwapno
06.2022 - 09.2022
Model and Style Assistant
Sarah Karim Couture
03.2021 - 08.2021
Bachelor's - Biology
SUNY Stony Brook University
High School Diploma -
DPS STS School Dhaka