Namgay Bidha
Islington, Etobicoke,Bhutan
Summary
A highly motivated and dedicated MBA graduate and Manager with more than eight years of experience in managing a department of Bhutan Tourism Corporation Ltd. Possess exceptional time management and organizational skills planning and coordinating schedules and itineraries. An effective communicator with experience maintaining and improving customer relations and problem solving resulting in increased efficiencies and revenue generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Director
Accord Bhutan Travels
11.2019 - 01.2023
- Bhutan
- Oversee customer interaction, quality control, stakeholder relations and address complaints to improve service delivery and increase client retention
- Establish budget and maintain accurate records for operations, inventory, income and expenses
- Oversee daily business operations and manage ten employees
- Prepare and implement sales, marketing and promotional plans
- Develop and promote new tours and itineraries for individuals and groups
- Contract with hotel and accommodation partners, local guides and attractions
- Networks with surrounding communities and other regions, as well as tourism partners to generate travel and media opportunities.
02.2009 - 10.2019
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
Manager
Bhutan Tourism Corporation Limited
01.2015 - 01.2018
- On leave and moved to Australia), Thimphu, Bhutan
- Managed 5 different operations department and supervised 15 employees working under me
- Administered and monitored travel policies, guidelines, and budgets for corporate market and travel agencies
- Compiled and maintained annual tourist arrivals
- Managed tourism partner and client relationships
- Corresponded with international counterparts with regard to the tourist arrivals and travel arrangements
- Built relationships and liaised with many firms from United Kingdom, Australia and India including Mountain Kingdom, Bhutan and Beyond, Prima, Nature Wings, Indian Railways, Highland Travels and many more
- Escorted individuals and groups around Bhutan
- Actively promoted and engaged visitors in commercial opportunities to increase larger group bookings
- Managed ticketing department and also collaborated with various tourist hotels for price negotiations and inventory
- Attended various travel fairs in India (OTM in Mumbai, SAATE and BLTM in Delhi) representing my office (BTCL)., Opportunity to live in another country and during this period I worked as a caregiver at a Canberra hospital
- In addition did other part-time and volunteer positions
- Working abroad in Australia expanded my horizons, enhanced my communication and customer service skills and a way to learn more about the global marketplace.
Education
MBA - Human Resources Management
Sikkim Manipal University
Bachelor of Arts (BA) -
North Bengal University, Ugyen Academy/Punakha High School
Darjeeling, PunakhaHigh School Diploma -
Ugyen Academy/Punakha High School
Punakha, Bhutan12.2004
Skills
- Computer Skills:
- Excel
- MS Word
- Microsoft 365
- Photo Editing
- Social Media management
- Digital Marketing
Accomplishments
- Leveraged migration opportunity to volunteer in another country and worked as a caregiver at the Canberra Hospital in Australia. Additionally, performed community part-time and volunteer services within the local communities
- Working abroad in Australia expanded my horizons, enhanced my communication and customer service skills, and serves as an experience to increase my knowledge and understanding of the global marketplace.
- Collaborated with teams from over seven countries in the development of Bhutan's tourism product
Additional Information
Testimonials can be provided upon request for character references.
Timeline
Director
Accord Bhutan Travels
11.2019 - 01.2023
Manager
Bhutan Tourism Corporation Limited
01.2015 - 01.2018
02.2009 - 10.2019
MBA - Human Resources Management
Sikkim Manipal University
Bachelor of Arts (BA) -
North Bengal University, Ugyen Academy/Punakha High School
High School Diploma -
Ugyen Academy/Punakha High School
Similar Profiles
Sonam DorjiSonam Dorji
IT Officer at Bhutan Computer Incident Response Team (Bhutan CIRT)IT Officer at Bhutan Computer Incident Response Team (Bhutan CIRT)
Sonam YesheySonam Yeshey
Freelancer Cultural Tourist Guide at Amen Bhutan and Bhutan TravelersFreelancer Cultural Tourist Guide at Amen Bhutan and Bhutan Travelers
Wangmo TamangWangmo Tamang
Human Resources Administrator at Book Bhutan Tour, Travel Agency, Thimphu, BhutanHuman Resources Administrator at Book Bhutan Tour, Travel Agency, Thimphu, Bhutan
Damcho DemDamcho Dem
Teacher at Ministry of Education, BhutanTeacher at Ministry of Education, Bhutan
Zeemick TshogyelZeemick Tshogyel
Sales Private Journeys and Engagements Coordinator at MyBhutanSales Private Journeys and Engagements Coordinator at MyBhutan