Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nami Dyer

Framingham,Massachusetts

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Supervisor of Operations

US Navy
02.2019 - Current
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Developed and implemented training programs for individuals, improving overall team productivity and performance.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Boosted employee morale by recognizing outstanding work efforts and providing mentorships for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Created and maintained databases to track and record customer data.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Senior Hairstylist

Drybar Hair Salon
05.2016 - 10.2018
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
  • Increased salon revenue by upselling various hair care products and services to clients during appointments.
  • Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
  • Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.

Hairstylist

Belfiore Salon & Spa
05.2016 - 10.2018
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.


Shift Manager

Supercuts Hair Salons
01.2014 - 05.2016
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.


  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Assisted in budget preparation for the department which led to better financial management throughout the year.

Education

Mabank High School
Mabank, TX

Aviation Ordnance -

Naval Air Techinical Training
Pensecola, FL
05.2019

Cosmetology -

Paul Mitchell The School Arlington
Arlington,TX
04.2016

Skills

  • Staff Evaluation
  • Team Development
  • Staff Training
  • Office Management
  • Inventory Management
  • Documentation and Recordkeeping
  • Relationship Building
  • Administration and Operations
  • Data Entry
  • Quality Assurance
  • Customer Service-Oriented
  • Reception Oversight

Timeline

Supervisor of Operations

US Navy
02.2019 - Current

Senior Hairstylist

Drybar Hair Salon
05.2016 - 10.2018

Hairstylist

Belfiore Salon & Spa
05.2016 - 10.2018

Shift Manager

Supercuts Hair Salons
01.2014 - 05.2016

Mabank High School

Aviation Ordnance -

Naval Air Techinical Training

Cosmetology -

Paul Mitchell The School Arlington
Nami Dyer