Namir Zoe Garay
Kissimmee,FL
Summary
Proven track record of enhancing customer satisfaction, showcased during tenure at American Care. Adept in Microsoft Office suite, and skilled in managing inventory under pressure. Achieved a consistent 100% patient satisfaction rate, demonstrating exceptional organizational and communication abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
American Care
Winter Haven, FL
06.2018 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
FNS Clerk
Osceola Hospital
Kissimmee, Florida
11.2016 - 04.2018
- Prepared batches and individual meals according to established diets
- Managed quality control activities to maintain food safety
- Delivered food in a safe and efficient manner
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied
Front Desk Receptionist
Dr. Giovanni Gonzalez/ Obstetricia Ginecologia
Manati, Puerto Rico
07.2012 - 02.2016
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Check in patient, enter patient information, and insurance in record
- Check eligibility and collect copay or deductible
- Make appointments and take messages
- Computer knowledge and advanced knowledge in Microsoft word, power Point and Excel
- Scheduling, Bookkeeping, Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Consistently received a 100% rate of patients satisfied
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Verified client information by analyzing existing evidence on file
- Assured timely verification of insurance benefits prior to patient procedures or appointments
Education
High school or equivalent -
Int. Las Cumbres
Puerto Rico01.2000
Skills
- Customer satisfaction
- Bilingual in Spanish and English
- Check cashing
- Ability to work well under pressure
- Managing inventory
- Computer knowledge
- Advanced knowledge in Microsoft Word
- Advanced knowledge in PowerPoint
- Advanced knowledge in Excel
- Scheduling
- Bookkeeping
Timeline
Receptionist
American Care
06.2018 - Current
FNS Clerk
Osceola Hospital
11.2016 - 04.2018
Front Desk Receptionist
Dr. Giovanni Gonzalez/ Obstetricia Ginecologia
07.2012 - 02.2016
High school or equivalent -
Int. Las Cumbres
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