Dynamic leader with a proven track record at Cedar Gate Technologies, Inc., excelling in project management and cross-functional team leadership. Spearheaded innovative strategies, boosting revenue and efficiency. Renowned for staff development and corporate communications, adept at fostering high-performance teams and enhancing customer satisfaction. Expert in legal and regulatory compliance, ensuring seamless operations.
Overview
8
8
years of professional experience
Work History
Director of Vendor Management
Cedar Gate Technologies, Inc
03.2022 - 05.2024
Spearheaded innovative approaches to resource allocation and strategic planning.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assisted in recruiting, hiring and training of team members and provided support which reduced turnover.
Tracked trends and implemented process enhancements to meet the different Client Requirements increasing efficiency and productivity
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Manager, Vendor Relations
Cedar Gate Technologies, Inc.
12.2020 - 03.2022
Accomplished multiple tasks within established timeframes.
Cross-trained existing US and Offshore employees to maximize team agility and performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set and achieved company defined sales goals.
Contributed to team objectives in fast-paced environment.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Defined clear targets and objectives and communicated to other team members.
Account Manager
Deerwalk Inc.
01.2016 - 12.2020
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
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