Namita Bhurke
Richardson,TX
Summary
Dedicated and results-driven Customer Solutions Engineer with a strong background in telecommunications and network engineering. Proven ability to engage with customers, understand their security needs, and design tailored solutions using cutting-edge technologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Solutions Engineer
Cisco Duo
Richardson, TX
08.2019 - Current
- Engaging with customers to understand their security needs and challenges
- Designing and architecting security solutions using Cisco Duo products to meet customer requirements
- Providing technical expertise and guidance on Duo's authentication and access security products and solutions
- Conducting product demonstrations and presentations to showcase the capabilities of Duo's products
- Identifying and troubleshooting technical issues or challenges that customers may encounter during the implementation phase
- Creating and maintaining documentation, including solution designs, configuration guides, and best practices
- Collaborating with cross-functional teams, including sales, product development, and support, to ensure successful customer deployments.
Mentor for New Hires
Cisco Meraki
Chicago, IL
03.2021 - 05.2022
- Outline the New Hire program to new recruits, highlighting expectations and deliverables
- Introduce new hires to email and phone cases and teach new hires how to manage their queue, how to handle the caseload, and solve problems
- Monitor the new hire’s case queue daily to ensure cases are being handled properly
- Ensure cases are handled and performed at a high level while providing guidance and feedback throughout
- Expand the new hire’s Meraki product knowledge throughout their training by ensuring they have a dynamic experience with exposure to a variety of real problems identify strengths and weaknesses and delegate tasks accordingly
- Conduct 1:1 meeting and provide regular feedback, both critical and positive, highlighting clear Meraki growth opportunities
- Perform midpoint & endpoint performance reviews with each hire
- Provide performance documentation to the Manager hiring committee
- Escalate any concerns appropriately to recruiting, leadership and/or HR.
Network Support Engineer
Cisco Meraki
Chicago, IL
08.2019 - 05.2022
- Diagnosed and resolved Wireless, Internet Security, Switching, and network-related issues for Cisco Meraki customers and partners
- Analyzed networking protocols and technologies, including LANs, WLANs, VPNs, NAT, DHCP, DNS, TCP, STP, ARP, Ethernet, OSPF, IDS/IPS, BGP, and 802.11a/b/g/n/ac wireless
- Provided guidance to customers on configuring network topology, SSIDs, LACP, Switch Stacks, Multicasting, Layer 2 and 3 Switching, Client VPN, Site-to-Site VPN, Layer 3 and Layer 7 Firewall rules, Port forwarding, NAT rules, IGMP snooping, Traffic shaping, Syslog server, SNMP server, DHCP server/relay agent, Advanced Malware Protection, Intrusion Detection and Prevention, Content Filtering, URL Logging, Active Directory, and RADIUS server integration using Cisco Meraki Firewalls, Switches, Access points, and Wireless Security Cameras
- Developed scripts for automating troubleshooting and deployment of dashboard networks for customers using the Meraki Dashboard API in Python
- Created a user-friendly App with a UI for various Meraki dashboard operations using open-source libraries
- Monitored internet traffic flow and client device connectivity using Wireshark by capturing and analyzing packets
- Assisted customers in integrating Systems Manager MDM with VPP, Apple DEP, Apple Configurator, and Apple School Manager to push profile settings, manage applications, and monitor client devices
- Collaborated with support, management, escalation, and product teams to resolve network outages, misconfigurations, and complex networking issues in customer deployments.
Education
Master in Telecommunications & Network Engineering -
Southern Methodist University
Bachelor of Engineering (B.E.), Electronics & Telecommunication -
University of Mumbai
Skills
- Switching & Routing: LAN, VLAN, VTP, STP, RSTP, MSTP, Ethernet, ARP, HSRP, Subnetting, IPv4/v6, RIP, OSPF, EIGRP, IS-IS, BGP, MP- BGP
- Application Layer & Transport Layer: TCP, UDP, HTTP, HTTPS, SMTP, Telnet, SSH, DNS, DHCP
- Network Security: IPsec, ACLs, SSL/TLS, NAT/PAT, IDS, IPS, DLS, App Control
- Tools: Wireshark, Putty, Cisco Packet Tracer, Virtual Box
- Platform - Linux, Windows and MAC operating systems
Certification
CCNA Routing and Switching
Timeline
Mentor for New Hires
Cisco Meraki
03.2021 - 05.2022
Customer Solutions Engineer
Cisco Duo
08.2019 - Current
Network Support Engineer
Cisco Meraki
08.2019 - 05.2022
Master in Telecommunications & Network Engineering -
Southern Methodist University
Bachelor of Engineering (B.E.), Electronics & Telecommunication -
University of Mumbai
Similar Profiles
Sambo HeavSambo Heav
Ice Cream Truck Driver at Duo Duo Ice CreamIce Cream Truck Driver at Duo Duo Ice Cream
Brandon NheanBrandon Nhean
Project Manager at Duo-Gard IndustriesProject Manager at Duo-Gard Industries
Balázs TuskaBalázs Tuska
Electrical Designer at Szoft-Duo Kft.Electrical Designer at Szoft-Duo Kft.
STEVE TRANSTEVE TRAN
TEST TECHNICIAN at ZENTECH MANUFACTURING INCTEST TECHNICIAN at ZENTECH MANUFACTURING INC
Aiman AbuawadAiman Abuawad
Online Sales Manager at SupremeLiquidationOnline Sales Manager at SupremeLiquidation