Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Namita Bhurke

Richardson,TX

Summary

Dedicated and results-driven Customer Solutions Engineer with a strong background in telecommunications and network engineering. Proven ability to engage with customers, understand their security needs, and design tailored solutions using cutting-edge technologies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Solutions Engineer

Cisco Duo
Richardson, TX
08.2019 - Current
  • Engaging with customers to understand their security needs and challenges
  • Designing and architecting security solutions using Cisco Duo products to meet customer requirements
  • Providing technical expertise and guidance on Duo's authentication and access security products and solutions
  • Conducting product demonstrations and presentations to showcase the capabilities of Duo's products
  • Identifying and troubleshooting technical issues or challenges that customers may encounter during the implementation phase
  • Creating and maintaining documentation, including solution designs, configuration guides, and best practices
  • Collaborating with cross-functional teams, including sales, product development, and support, to ensure successful customer deployments.

Mentor for New Hires

Cisco Meraki
Chicago, IL
03.2021 - 05.2022
  • Outline the New Hire program to new recruits, highlighting expectations and deliverables
  • Introduce new hires to email and phone cases and teach new hires how to manage their queue, how to handle the caseload, and solve problems
  • Monitor the new hire’s case queue daily to ensure cases are being handled properly
  • Ensure cases are handled and performed at a high level while providing guidance and feedback throughout
  • Expand the new hire’s Meraki product knowledge throughout their training by ensuring they have a dynamic experience with exposure to a variety of real problems identify strengths and weaknesses and delegate tasks accordingly
  • Conduct 1:1 meeting and provide regular feedback, both critical and positive, highlighting clear Meraki growth opportunities
  • Perform midpoint & endpoint performance reviews with each hire
  • Provide performance documentation to the Manager hiring committee
  • Escalate any concerns appropriately to recruiting, leadership and/or HR.

Network Support Engineer

Cisco Meraki
Chicago, IL
08.2019 - 05.2022
  • Diagnosed and resolved Wireless, Internet Security, Switching, and network-related issues for Cisco Meraki customers and partners
  • Analyzed networking protocols and technologies, including LANs, WLANs, VPNs, NAT, DHCP, DNS, TCP, STP, ARP, Ethernet, OSPF, IDS/IPS, BGP, and 802.11a/b/g/n/ac wireless
  • Provided guidance to customers on configuring network topology, SSIDs, LACP, Switch Stacks, Multicasting, Layer 2 and 3 Switching, Client VPN, Site-to-Site VPN, Layer 3 and Layer 7 Firewall rules, Port forwarding, NAT rules, IGMP snooping, Traffic shaping, Syslog server, SNMP server, DHCP server/relay agent, Advanced Malware Protection, Intrusion Detection and Prevention, Content Filtering, URL Logging, Active Directory, and RADIUS server integration using Cisco Meraki Firewalls, Switches, Access points, and Wireless Security Cameras
  • Developed scripts for automating troubleshooting and deployment of dashboard networks for customers using the Meraki Dashboard API in Python
  • Created a user-friendly App with a UI for various Meraki dashboard operations using open-source libraries
  • Monitored internet traffic flow and client device connectivity using Wireshark by capturing and analyzing packets
  • Assisted customers in integrating Systems Manager MDM with VPP, Apple DEP, Apple Configurator, and Apple School Manager to push profile settings, manage applications, and monitor client devices
  • Collaborated with support, management, escalation, and product teams to resolve network outages, misconfigurations, and complex networking issues in customer deployments.

Education

Master in Telecommunications & Network Engineering -

Southern Methodist University

Bachelor of Engineering (B.E.), Electronics & Telecommunication -

University of Mumbai

Skills

  • Switching & Routing: LAN, VLAN, VTP, STP, RSTP, MSTP, Ethernet, ARP, HSRP, Subnetting, IPv4/v6, RIP, OSPF, EIGRP, IS-IS, BGP, MP- BGP
  • Application Layer & Transport Layer: TCP, UDP, HTTP, HTTPS, SMTP, Telnet, SSH, DNS, DHCP
  • Network Security: IPsec, ACLs, SSL/TLS, NAT/PAT, IDS, IPS, DLS, App Control
  • Tools: Wireshark, Putty, Cisco Packet Tracer, Virtual Box
  • Platform - Linux, Windows and MAC operating systems

Certification

CCNA Routing and Switching

Timeline

Mentor for New Hires

Cisco Meraki
03.2021 - 05.2022

Customer Solutions Engineer

Cisco Duo
08.2019 - Current

Network Support Engineer

Cisco Meraki
08.2019 - 05.2022

Master in Telecommunications & Network Engineering -

Southern Methodist University

Bachelor of Engineering (B.E.), Electronics & Telecommunication -

University of Mumbai
Namita Bhurke