Namonpan Nichpornkul
Windsor,ON
Summary
- Business Data Analyst skilled in gathering requirements, data analysis, asset hardware and software life cycle management
- Established and maintained business intelligence reporting tools. (e.g. Microsoft Power BI)
- Providing opportunities and recommend solutions for the IT Service and business process improvement.
- Managed SQL database for maintenance support renewal database consolidated with configuration management database (CMDB).
- Worked with vendors and third party suppliers (IBM, Cisco, CheckPoint, F5, ParkPlace, Annodata, etc) to ensure network hardware and software license information is well managed and the vendor support records are kept up to date.
- Communicated and provided solutions to ensure hardware & software compliance and asset optimization across facilities globally
- Be a process coordination manager to coordinate and collaborate with various stakeholders to make sure the IT Service process alignment (ITIL framework for IT Service Lifecycle) such as Change, Asset & Configuration Management and Release processes.
- Participated in Service Now migration project (Integration Test, System Testing, User Acceptance Testing, Data Quality Assurance)
- Created user stories and workflow diagrams and documented user guidance for internal projects and Process Guide Documents.
- Worked alongside the technical team to design and document data-driven software solutions and data flows to meet the user and business requirements.
Overview
25
25
years of professional experience
Work History
Senior Business Analyst
London Stock Exchange Group (Former Thomson Reuters)
05.2015 - 06.2023
- Coordinate and review maintenance options and estimate relevant cost
- Verify and confirm asset inventory applied to the maintenance contract agreement
- Ensure data quality control throughout the lifecycle of assets
- Identify and evaluate available data source required to meet business requirements
- Provide analysis and reports relevant to hardware and software assets
- Evaluate completeness and accuracy of the data
- Collect and document data quality rules and keep track of data quality issues
- Perform risk assessment relating to hardware models and technology lifecycle aspects
- Identify obsolescence areas, recommend actions
- Manage activities concerning IT asset management compliance audits
- Ensure the effectiveness of the process relating to asset management content; verify hardware assets with actual inventory, secure hardware disposal, etc
- Manage business intelligence reporting tools (e.g
- Microsoft Power BI)
Process Coordination Manager
Thomson Reuters
10.2011 - 04.2015
- Coordination and collaboration with process sponsors, service management, and the wider stakeholder community in the business to highlight areas for process improvement
- Drive process improvement recommendations into the Business Units and to follow up on areas of non-compliance identified
- Delivering the tool enhancement which include measurement of realised benefits within agreed time scales
- Support Process Owner for Monthly engagement Forums with Community to engage all Change Management to provide feedback on issues and ideas for improvement
- Transform the existing process/tool from two different Business Units into a single standard global process
- Identify areas in each business unit and ensure the process of each comply with the agreed current processes
- Provide training to users and stakeholders of all changes related to Change Management.
Senior Asset & Configuration Analyst
Thomson Reuters
09.2009 - 09.2011
- Maintain accurate data in Configuration Management Database (CMDB) for assets and configuration item mainly strategic datacentres by using Asset Manager, HP Service Manager, Aperture and Asset Plus tools
- Ensure Asset & Configuration management processes are following since starting of asset life cycle
- Provide the process improvement for Asset & Configuration Management module
- Improve data quality for Asset Management global support though out the ITIL Process.
Release Controller
Thomson Reuters
02.2008 - 08.2009
- Support project teams throughout the release process and ensure that all key information about a release are provided in a timely manner
- Contribute to project meetings, e.g
- Commitment review, project status, operations acceptance checklist (OAC) review, and start of operational use (SOU) sign-off
- Contact project team members directly to request updates for the OAC or to request project information
- Undertakes the planning, design, build, configuration and testing of hardware and software to create a set of release component
- Support project team through formal procedures and web base checklist tool called OAC, Operational Acceptance Checklist
- Ensure best practice of release processes are follow before declaring operational to live environment.
- Developed and implemented effective Release Management to ensure compliance with ITIL process, company policies and procedures.
Information Marketing Dept Analyst of Data Quality
The Stock Exchange of Thailand (SET)
05.2005 - 01.2008
- Provided training on XBRL Pilot Project to Listed Companies
- Responsible for Performance Metrics Project
- Monitored client data analysis to support the business development team
- Worked closely with executives, project managers, client managers, and technical leads to solve data problems
- Worked with Development team to create new Quality Control procedures and assisted in their implementation
- Reviewed new requirements and provided impact analysis for data mapping and reporting
- Worked with Development Team to test new product features (User Acceptance Test)
- Conducted the work flow for SET Statistical Production process
- Supported Data requests and Data services from internal users and Communicated these with the IT Department
- Developed and tested a CRM System for International affair department.
System Analyst
Ajinomoto (Thailand) Co., Ltd. (AJT)
07.2001 - 06.2003
- JD Edward for Financial System and Accounting System (Module: AR, PO, AP, GL, Inventory)
- Supported the System21 for Fixed Asset System
- Programmed an interface to port data between AS400 and PC
- Business Intelligence (BI).
Programmer and System Administrator
Data Network Communication Co., Ltd.
03.2001 - 06.2001
- Database Admin for Microsoft SQL Server 7.0
- Coding and Supporting VB 6.0 Programming for Sales System, Trouble-Ticket System, Fault Manager system, Ordering System, Billing System and Trunk &Telephone System
- Maintenance internal software system.
Job Training
Point Asia Dot Com Co., Ltd.
03.2000 - 05.2000
- Dream weaver for web designing.
Sales and Marketing
Chulalongkorn Business Administration Co., Ltd. Chulalongkorn University, Bangkok Thailand
03.1998 - 05.1998
- Sales and Marketing.
- Cashier
- Developed and implemented sales strategies to increase revenue and market share.
- Prepared detailed reports on the sales performance of products.
- Organized promotional events such as trade shows, conferences, and seminars to generate brand awareness.
Teaching Assistant in Computer skill at Chulalongkorn University in Computers skill at ECC Center. MS Office, Photoshop, HTML etc.
- Assisted teachers in taking care of children and collecting assignment papers.
- Monitored student progress and assisted them when needed
- Supervised students in the classroom.
- Provided one-on-one support for special needs students.
Education
Master's degree in Business Software Development (GPAX 3.75) 1st rank -
05.2005
- Faculty: Faculty of Commerce and Accountancy
- URL: http://bsd.acc.chula.ac.th
Bachelor's degree in Business Information Technology -
03.2001
- Faculty: Faculty of Commerce and Accountancy
- URL: http://www.acc.chula.ac.th
High School Graduation -
06.1997
Primary School Graduation -
06.1991
Skills
- Power BI Tool
- Microsoft SQL Server 2000
- Microsoft Office 365
- Visio
- Service Now
- SharePoint
- HPNA/Splunk
- MS Project
- Pivot Table
- Aglie
- Business Development Life Cycle (SDLC)
- Data Quality Assurance
- Asset & Lifecycle Management
- Business Requirements Gathering and Analysis
- Data Analysis
- Cost Optimization
- Process Development
- Business Administration
- Pivot Tables
- Negotiation
- Customer Needs Assessment
- Quality Assurance
- Business Process Improvement
- Vendor Support Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Date of Birth: 03/24/80
Timeline
Senior Business Analyst - London Stock Exchange Group (Former Thomson Reuters)
05.2015 - 06.2023
Process Coordination Manager - Thomson Reuters
10.2011 - 04.2015
Senior Asset & Configuration Analyst - Thomson Reuters
09.2009 - 09.2011
Release Controller - Thomson Reuters
02.2008 - 08.2009
Information Marketing Dept Analyst of Data Quality - The Stock Exchange of Thailand (SET)
05.2005 - 01.2008
System Analyst - Ajinomoto (Thailand) Co., Ltd. (AJT)
07.2001 - 06.2003
Programmer and System Administrator - Data Network Communication Co., Ltd.
03.2001 - 06.2001
Job Training - Point Asia Dot Com Co., Ltd.
03.2000 - 05.2000
Sales and Marketing - Chulalongkorn Business Administration Co., Ltd. Chulalongkorn University, Bangkok Thailand
03.1998 - 05.1998
Teaching Assistant in Computer skill at Chulalongkorn University in Computers skill at ECC Center. MS Office, Photoshop, HTML etc. -
Chulalongkorn University Bangkok, Thailand - Master's degree in Business Software Development (GPAX 3.75) 1st rank,
Chulalongkorn University Bangkok, Thailand - Bachelor's degree in Business Information Technology,
Satreemahabhuttaram School Bangkok, Thailand - High School Graduation,
Pei Ying School (Chinese school) Bangkok, Thailand - Primary School Graduation,
Personal Information
Date of Birth: 03/24/80
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