Namora Thompson
Bakersfield,CA
Summary
Dynamic package handler with a track record at FedEx, recognized for exceeding performance expectations during peak seasons. Adept at unloading trailers, sorting packages by zip code, and maintaining high safety standards. Committed to teamwork, I contributed to operational efficiency through organized package handling and accurate tracking.
Overview
8
8
years of professional experience
Work History
Package Handler
FedEx
09.2021 - 07.2025
- Operated sorting equipment to efficiently organize packages for distribution.
- Collaborated with team members to ensure timely processing of incoming shipments.
- Adhered to safety protocols while handling and transporting packages throughout the facility.
- Scanned packages using inventory management systems to track shipments effectively.
- Loaded and unloaded delivery trucks, ensuring accurate package counts and conditions.
Package Handler
FedEx
03.2019 - 09.2021
- Exceeded performance expectations during peak seasons, managing high volumes of shipments.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Contributed to reduction in workplace injuries by following strict lifting techniques and safety gear usage.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
Sales Associate
Burlington
10.2017 - 12.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to achieve monthly sales targets and enhance store performance.
- Trained new associates on sales techniques and company policies, fostering a collaborative environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Medical Administrative Assistant
Everest University
Melbourne, FLBachelor of Science - Religious Studies
Canterbury University
Cambridge, MA11.2002
Skills
- Heavy lifting
- Warehouse safety
- Sorting packages
- Material handling
- Package scanning
- Team collaboration
- Package unloading
- Truck loading
- Pallet jack operation
- Attention to detail
Timeline
Package Handler
FedEx
09.2021 - 07.2025
Package Handler
FedEx
03.2019 - 09.2021
Sales Associate
Burlington
10.2017 - 12.2020
No Degree - Medical Administrative Assistant
Everest University
Bachelor of Science - Religious Studies
Canterbury University