Nam Phan
Oklahoma City,OK
Summary
Regional Director of Operations leveraging more than 15 years of high impact management systems. Results driven with comprehensive knowledge to support a variety of professional undertakings. Excels in working with multiple units to deliver highest proficiency with most productivity and profitability. Food & Beverage and Culinary proficient.
Overview
14
14
years of professional experience
Work History
Regional Director of Operations
Legacy Hotels
02.2023 - Current
- Oversee 12 hotels under 4 flags
- Developed 2024 P&L, budget, forecast and analyze financial ongoing to maximize revenue
- Implemented new supply chain initiative to lower global cost while analyzing needs per hotel within markets
- Collaborated with management teams to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of Legacy Hotels.
- Guide, train, coach and mentor General Managers and Assistant General Managers at each hotel
- Assured continuous improvement, quality, service levels and compliance with laws and policies
- Traveled to each hotel to offer support and feedback while implementing regional directives within flag standards
- Acted as HR representative
- Hire and worked on talent acquisition and retention.
- Creator of Food & Beverage program within company operations.
Regional Director of Operations
Rogers Concepts Hospitality Management Group
08.2020 - 02.2023
- Used consumer insights and analytics to identify and evaluate trends to inform product mix, revenue, profitability, pricing, and identify high-potential new products for broad and specific targets
- Created and oversaw menu development, P&L, and S.O.P.'s for all restaurant concepts to ensure profitability
- Planned, directed, coordinated, and oversaw operational activities within restaurant group
- Managed career development mentor programs; coached General Managers to reach operational goals while increasing revenue
- Collaborated with management teams to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
- Maintained leadership team with programs to meet strategic sales goals and cost
- Identified field training needs, oversaw development and delivery of restaurant training programs to ensure sufficient staffing and knowledge in all key restaurant positions
General Manager
On The Border
02.2017 - 03.2020
- P&L Proficiency and Accountability
- Proven record Labor Percentage 1.5% under budget/Food Cost .95% under budget
- Purchasing and receiving, SPLH, RLP and EBITDAR driven
- Weekly net 40k / Yearly net 1.9 million
- Trained and developed hourly to management / Certified Training Restaurant
Kitchen Manager
Rainforest Café
06.2015 - 10.2016
- Management of 40 employees in B.O.H
- Purchasing and Receiving, Labor & Liquor cost, Inventory & RLP
- Bi-monthly created new recipes for Promo menus
- Ran day to day operations for kitchen
- Weekly net 220k / Yearly 11.4 million net
Front of House Manager
Casa Rita’s Mexican Grill
08.2013 - 06.2015
- Management of 76 employees F.O.H
- And B.O.H
- Purchasing and Receiving, Labor Cost, Profit & Loss Management
- Menu planning for caterings and prepared weekly specials
- Control of bi-weekly inventory
- Controlled and maintained a 15-20 percent labor percentage
Kitchen Manager/Food & Beverage Manager
Cambria Suites Hotel
05.2010 - 08.2013
- Ran day to day food operation for hotel
- Purchasing and Receiving, Labor Cost, Profit & Loss Management
- Management and team work collaboration
- Made daily specials, weekly schedules and projected forecast for daily occupancy
Education
Associates - Culinary Arts
The Culinary Institute of Platt College
Oklahoma City, OK2010
Bachelors - International Marketing
The University of Oklahoma
Norman, OK2008
Skills
- Revenue Growth
- Data Analysis
- Problem-Solving / Analytical Skills
- Cost analysis and savings
- Staff training/development
- Problem-solving abilities
- Financial Management
- Business Forecasting
- Operational Efficiency
- Financial Planning
- Teamwork and Collaboration
- Excellent Communication
Timeline
Regional Director of Operations
Legacy Hotels
02.2023 - Current
Regional Director of Operations
Rogers Concepts Hospitality Management Group
08.2020 - 02.2023
General Manager
On The Border
02.2017 - 03.2020
Kitchen Manager
Rainforest Café
06.2015 - 10.2016
Front of House Manager
Casa Rita’s Mexican Grill
08.2013 - 06.2015
Kitchen Manager/Food & Beverage Manager
Cambria Suites Hotel
05.2010 - 08.2013
Associates - Culinary Arts
The Culinary Institute of Platt College
Bachelors - International Marketing
The University of Oklahoma
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