NAMRA RAJPUT
Business Analyst
Overview
11
11
years of professional experience
7
7
Certification
Skills
- JIRA and Agile methodologies
- Customer relations
- Expert problem solving
- Analytical thinking
- Requirements gathering
- Documentation management
- Advanced communication
- Technical communication
- Management collaboration
- Workflow automation
- Process optimization
- Improvement plans
- Performance management
- Workflow optimization
- Business analysis
- Project management
- Time management abilities
- Strategic planning
- Process improvement
- Decision-making
- Problem-solving abilities
Summary
I'm results-driven Salesforce professional with over 8 years managing the complete lifecycle of SaaS solutions. Expertise in Service, Community, and Sales Cloud, leveraging low-code tools and integrating with ERP and marketing platforms. Skilled in leading Agile Scrum teams, communicating technical concepts to stakeholders, and analyzing KPIs to inform strategic decisions.
I bring extensive expertise and have a results-oriented approach. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Work History
BUSINESS ARCHITECTURE SPECIALIST | SR. BUSINESS ANALYST
Accenture
Nashville, TN
05.2018 - 05.2026
- Led definition and gathering of requirements to achieve project MVP while managing client expectations.
- Led QA testing onshore/offshore, while also creating SIT case scenarios and mapping and documenting them to be leveraged in the execution of SIT / UAT.
- Analyzed and reported gaps to the C-Suite to minimize losses due to lack of timely communication.
- Collaborated with business on future enhancements, focusing on increasing productivity.
- Facilitated break-fix and enhancement work, resulting in zero ongoing shipping issues within 6 months.
- Drove collaboration across workstream teams to investigate and resolve issues.
- Solved and led design with product owners to create a roadmap of requirements during the discovery process.
- Planned and estimated the cost of each proposed design and cost-effective options for initial sprint definition.
- Oversaw business analysis for multiple streams, identified system risks, and documented necessary process changes for compliance.
- Worked with security/compliance/legal teams gathering requirements to provide appropriate access to all users at different levels & worked on defining the process required in case of a breach.
- Participated as an OmniStudio & Salesforce developer, supported onshore & 20+ offshore team members, and presented work in front of clients.
SR. TAX SPECIALIST I
H&R Block
12.2014 - 04.2023
- Conducted face-to-face tax interviews with clients to ensure compliance with tax regulations.
- Prepared complete and accurate tax returns while providing IRS audit support to clients.
- Facilitated business growth by identifying and promoting key services to clients.
INTERN | Information Security Coordinator
White Lodging
Merrillville, IN
05.2017 - 08.2017
- Established security awareness program with incident monitoring and reporting to enhance organizational security culture.
- Successfully established a security awareness program, including monitoring and reporting of incidents.
- Created forms and reformed procedures across properties to ensure compliance with PCI requirements.
- Created new forms and reformed procedures throughout all properties per PCI requirements.
- Updated POS inventory throughout the company.
- Wrote technical reports detailing departmental procedures for external use, facilitating clear communication of security protocols.
Education
Bachelor of Science - INFORMATION SYSTEMS & Business Analytics (minor)
Purdue University
Hammond, IN05-2017
Certification
Salesforce Certified Platform Administrator,
Salesforce Business Analyst, OmniStudio Consultant
OmniStudio Developer
Salesforce Platform App Builder
Salesforce Certified AI Associate
Certified Scrum Master
FCA Fusion Loan IQ (Functional)
ICAgile Certified Professional (ICP)
Certification(s)
Salesforce Certified Platform Administrator
Salesforce Business Analyst
OmniStudio Consultant
OmniStudio Developer
Salesforce Platform App Builder
Salesforce Certified AI Associate
Certified Scrum Master
FCA Fusion Loan IQ (Functional)
ICAgile Certified Professional (ICP)
Timeline
BUSINESS ARCHITECTURE SPECIALIST | SR. BUSINESS ANALYST
Accenture
05.2018 - 05.2026
INTERN | Information Security Coordinator
White Lodging
05.2017 - 08.2017
SR. TAX SPECIALIST I
H&R Block
12.2014 - 04.2023
Bachelor of Science - INFORMATION SYSTEMS & Business Analytics (minor)
Purdue University