Summary
Overview
Work History
Education
Timeline
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Namrata Caveney

San Jose,CA

Summary

Passionate and analytical professional with 7+ years of experience in sales. Expertise includes project management, relationship building, account management, and strategic planning. Proven track record of collaborating with diverse teams to execute growth sales initiatives.

Overview

7
7
years of professional experience

Work History

Project Manager, Sales and Delivery

Tesla
07.2023 - Current
  • Supporting the Northern California sales organization consisting of 23 locations, focusing on growing our demand generation efforts and implementing growth sales initiatives
  • Orchestrated and led sales-focused projects by aligning them with overarching sales strategies and objectives. Developed detailed project plans, managed resources, and executed initiatives on time and within budget.
  • Fostered collaboration across diverse teams, including marketing, finance, and product development, to ensure seamless integration and support for sales projects. Facilitated effective communication and maintained alignment with organizational goals.
  • Implemented rigorous performance monitoring and reporting mechanisms, utilizing key performance indicators (KPIs) to evaluate project success. Conducted post-project evaluations, driving continuous improvement initiatives to enhance future project management processes.

Customer Experience Manager

Tesla
07.2022 - 07.2023
  • Managed a team of 7 direct reports within the showroom––driving $20M+ in annual revenue
  • Coached sales advisors on cold calling, lead qualification, and in-person strategic sales methods
  • Facilitated the entire sales cycle from time of order to vehicle delivery––achieving a 95% CSAT score
  • Managing store operations while showcasing versatility in selling vehicles, energy, and financial solutions
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business
  • Implemented data-driven strategies to identify areas needing improvement in the customer journey

Inside Sales Supervisor

Tesla
04.2021 - 07.2022
  • Supervised a senior sales team of 30+ within the corporate headquarters office, dedicated to retaining owners and
  • Providing a first-class experience from time of order to delivery
  • Achieved a retention rate of 75% among owners and keeping them in brand––highest in the automotive industry
  • Hired and trained new members while expanding size of the team by 20% each quarter
  • Implemented sales strategies and campaigns––driving a 2% quarterly increase in retention and productivity
  • Collaborated with user experience teams to streamline lease returns, trade-ins, and new vehicle order processing
  • Facilitated Tesla’s company-wide purchase program for employees––overseeing full cycle order and delivery service

Inside Sales Leader (Rotational Program)

Tesla
02.2021 - 04.2021
  • Successfully trained and developed a brand new team of 8 advisors focused specifically on converting web leads to sales
  • Increased sales by 150% month over month.
  • Implemented data driven sales strategies and processes to grow the business

Ownership Loyalty Advisor

Tesla
08.2018 - 02.2021
  • Cultivate robust customer relationships and facilitate customer retention
  • Collaborate with cross-functional teams on full sales cycle management, excel as a company representative while promoting a positive brand image
  • Among top 10% of sales across the company in 2019 and 2020, while being a top performer since joining the team in 2018
  • Versatility in selling vehicles, energy, and financial solutions.

Product Specialist

Tesla
12.2016 - 08.2018
  • Elevated sales growth through cold calling, lead qualification, and email campaigns
  • Maintained a sales pipeline and strategically converted leads to sales.

Education

Bachelor of Science - Mass Communication/Media Studies

Arizona State University
Tempe, AZ

Business Analytics Certificate -

Harvard Business School
Boston, MA

Timeline

Project Manager, Sales and Delivery

Tesla
07.2023 - Current

Customer Experience Manager

Tesla
07.2022 - 07.2023

Inside Sales Supervisor

Tesla
04.2021 - 07.2022

Inside Sales Leader (Rotational Program)

Tesla
02.2021 - 04.2021

Ownership Loyalty Advisor

Tesla
08.2018 - 02.2021

Product Specialist

Tesla
12.2016 - 08.2018

Bachelor of Science - Mass Communication/Media Studies

Arizona State University

Business Analytics Certificate -

Harvard Business School

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Namrata Caveney