Namrata Chudgar
Edison,New Jersey
Summary
Proven effective Administration, Sales, Accountant, and Management skills with the ability to meet or exceed performance standards. Excellent customer service and communication skills, presentation skills, and strong interpersonal skills. Strong organizational skills with attention to detail, capable of analyzing various business reports for trend analysis and strategic planning. Proficient in coordinating and scheduling interoffice meetings and presentations. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Holiday Keepers - Vacation Rental Company
02.2021 - Current
- Communication Management: Answering and directing phone calls
- Responding to emails and inquiries from guests, property owners, and vendors
- Managing and distributing incoming mail
- Booking and Reservations: Handling guest reservations and cancellations
- Updating and maintaining booking calendars
- Assisting guests with their booking process and special requests
- Office Administration: Maintaining office supplies inventory and ordering new supplies as needed
- Organizing and scheduling meetings and appointments
- Filing and organizing documents, both physical and digital
- Guest Services: Preparing and distributing welcome packets and check-in instructions
- Coordinating with housekeeping and maintenance staff to ensure properties are guest-ready
- Addressing guest concerns and complaints promptly
- Record Keeping: Maintaining records of property maintenance and repairs
- Updating and managing guest and owner databases
- Preparing and processing invoices and payments
- Reporting and Analytics: Generating reports on occupancy rates, revenue, and guest feedback
- Analyzing data to identify trends and areas for improvement.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Wrote reports, executive summaries and newsletters.
Pharmacy Manager- Outpatient
LINDEN PHARMACY
10.2016 - 01.2021
- Assisted pharmacists in providing comprehensive pharmaceutical services to outpatient clients, adhering to strict regulatory standards and best practices
- Demonstrated proficiency in filling prescriptions, accurately verifying patient information, insurance coverage, and medication dosage, ensuring patient safety and satisfaction
- Utilized specialized pharmacy software systems to transcribe and enter prescription orders, maintaining precise and up-to-date patient records
- Prepared medication labels and packaging in compliance with pharmacy regulations and patient instructions, prioritizing accuracy and clarity
- Managed inventory control and stock replenishment, conducting regular inspections and ensuring proper storage and handling of medications to maintain product integrity
- Collaborated with healthcare professionals and insurance providers to facilitate medication approvals, prior authorizations, and billing processes, ensuring timely and efficient service delivery
- Provided patient education and counseling on medication usage, side effects, and adherence strategies, promoting positive health outcomes and medication compliance
- Supported pharmacists in administering Medication Therapy Management (MTM) services, conducting medication reviews and interventions to optimize therapeutic outcomes
- Maintained cleanliness and organization of pharmacy workspaces, including dispensing areas, storage facilities, and equipment, in compliance with regulatory standards and infection control protocols.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Administrative & Sales Coordinator
KIRON HYDRAULIC NEEDS PVT LTD
05.2009 - 01.2016
- Provided comprehensive administrative support to streamline office operations, ensuring efficiency and productivity
- Managed office correspondence, including emails, phone calls, and documentation, maintaining clear and organized records
- Coordinated executive calendars, meetings, and travel arrangements, optimizing time management for sales team members and executives
- Facilitated the preparation of reports, presentations, and proposals, ensuring accuracy and adherence to company standards
- Acted as a central point of contact for sales inquiries, providing prompt and professional assistance to customers and internal stakeholders
- Assisted in sales lead generation and prospecting efforts, contributing to the expansion of the customer base and market reach
- Supported sales team members in the coordination of sales meetings, presentations, and demonstrations, ensuring seamless execution
- Managed sales orders and customer accounts, overseeing the order processing and fulfillment process with meticulous attention to detail
- Maintained positive customer relationships, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
- Collaborated cross-functionally with departments such as marketing, finance, and logistics to facilitate smooth sales operations
- Assisted in the organization of sales events, trade shows, and promotional activities, contributing to brand visibility and market presence
- Stayed informed on industry trends, market developments, and competitors' activities, providing insights and recommendations to management.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Post Graduate Diploma in Human Resource Management -
ICFAI University
11.2011
Bachelor of Commerce -
Gujarat University (H.L College of Commerce)
04.2009
Skills
- Organizational Skills: Ability to manage multiple tasks efficiently
- Communication Skills: Strong verbal and written communication abilities
- Customer Service Orientation: Focused on providing excellent service to guests
- Attention to Detail: Ensuring accuracy in documentation and processes
- Problem-Solving Skills: Ability to handle issues promptly and effectively
- Technology Proficiency: Familiarity with office software, booking systems, and property management software
- Team Player: Ability to work collaboratively with different departments and staff members
Customer Service
Computer Skills
Office Administration
Professional Communication
Scheduling and calendar management
Languages
English
Professional Working
Gujarati
Professional Working
Hindi
Professional Working
Timeline
Administrative Assistant
Holiday Keepers - Vacation Rental Company
02.2021 - Current
Pharmacy Manager- Outpatient
LINDEN PHARMACY
10.2016 - 01.2021
Administrative & Sales Coordinator
KIRON HYDRAULIC NEEDS PVT LTD
05.2009 - 01.2016
Post Graduate Diploma in Human Resource Management -
ICFAI University
Bachelor of Commerce -
Gujarat University (H.L College of Commerce)
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