Namrata Dhodmani
New Panvel,NV
Summary
Proactive Finance and Accounting professional with strong time management and problem-solving skills. Demonstrated reliability and adaptability, contributing to team success through quick mastery of new skills. Focused on driving organizational growth by leveraging strengths and commitment.
Overview
1
1
Language
7
7
years of professional experience
Work History
Senior Process Associate
TATA Consultancy Services Ltd
04.2024 - Current
- Managed UK email process, handling customer queries related to UK pension schemes and TPR requirements with efficiency.
- Collaborated with internal teams to resolve complex pension and TPR-related issues, ensuring timely and satisfactory resolutions for customers.
- Providing accurate and compliant responses to pension related inquiries, ensuring adherence to internal quality standards and external regulatory guidelines.
- Maintained detailed records of customer interactions, supporting audit readiness and process improvement.
- Delivered enhanced customer experience through professional communication, empathy, and proactive support.
- Demonstrated in-depth understanding of UK pension operations and TPR regulations, maintaining full compliance with GDPR and data protection laws.
- Managed UK email pension process by efficiently addressing customer inquiries and ensuring compliance with regulations.
Manager - Acquisition
IDFC First Bank Limited
12.2023 - 03.2024
- Introduced and acquired new current and savings account customers in targeted segment, generating references from specified catchment.
- Conducted area mapping to identify potential customer segments for account acquisition. in the catchment and maintaining of Daily activity/Sales report.
- Meeting and completing account opening formalities with strict adherence to KYC norms.
- Engaged customers with multiple product offerings during account opening, enhancing customer relationship and retention.
- Generating Leads for family accounts and other cross sell products.
- Generated leads for family accounts through targeted marketing efforts. for family accounts and other cross sell products.
- Resolved customer queries by providing timely and accurate information./issues.
- Business Unit – Branch Banking
Deputy Manager
Kotak Mahindra Bank Limited
11.2019 - 09.2023
- Managed relationships with wealth customers to enhance loyalty and retention
- Ensure 100% customer satisfaction
- Arranged initiatives to improve customer experience across service channels
- FCR to the client in terms of services
- Provided first contact resolution to clients regarding services
- Managed chat interactions related to credit card inquiries
Education
Bachelor of Science -
Skills
- Customer Service
- Problem-solving
- Data analysis tools
- Goal-oriented
- Effective communication
- Regulatory compliance
- Team player
- Cross-functional collaboration
- Self-motivated and goal oriented
- Customer empathy
Languages
English, Hindi, Marathi, Kannada
Timeline
Senior Process Associate
TATA Consultancy Services Ltd
04.2024 - Current
Manager - Acquisition
IDFC First Bank Limited
12.2023 - 03.2024
Deputy Manager
Kotak Mahindra Bank Limited
11.2019 - 09.2023
Bachelor of Science -
Personal Information
- Date of Birth: 1998-10-10
- Nationality: Indian
Declaration
I Hereby Declare That All The Information Furnished Is Correct To The Best Of My Knowledge Date: ( Namrata Shivaputra Dhodmani )