Namussans Eunice
Falls Church,VA
Summary
Dynamic retail professional with extensive experience at Burlington Coat Factory, recognized for exceptional customer service and cash handling accuracy. Proven ability to enhance customer engagement and maintain organized merchandise displays. Skilled in team collaboration and conflict resolution, consistently contributing to sales growth and a positive shopping environment.
Overview
4
4
years of professional experience
Work History
Retail Store Associate
Burlington Coat Factory Distribution Center
03.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, handling transactions accurately and quickly.
- Maintained organized merchandise displays, ensuring compliance with store standards.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Trained new associates on operational procedures to promote consistency in service delivery.
- Executed store promotions and sales strategies to drive customer engagement and sales growth.
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
- Received recognition for excellent customer service skills, contributing to a positive reputation for the store.
- Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
Cashier
Ramatools
05.2023 - 05.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided support for product-related questions, contributing to improved customer satisfaction.
- Maintained cleanliness and organization of checkout areas to ensure operational efficiency.
- Resolved customer issues promptly, fostering a positive store environment.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Enzarq Angola
01.2022 - 09.2022
Education
High School Diploma - Informatic And Civil Constructions
Polytechnic Institute of Alda Lara
Luanda Angola06.2021
Skills
- Product knowledge expertise
- Cash handling accuracy
- Store maintenance
- Customer engagement
- Professional appearance
- Cash register operation
- Organization
- Customer service
- Product display
- Customer assistance
- Payment processing
- Relationship building
- Team collaboration
- Safety oversight
- Effective communication
- Conflict resolution
- Decision-making
- Attention to detail
- Reliable and responsible
- Honest and dependable
- Creative thinking
- Engaging with diverse customers
- Team cooperation
- Strong communication and interpersonal skills
Languages
Englis
Professional Working
Language
Portuguese ( Fluent)
Spanish Fluent)
French ( Fluent
Timeline
Retail Store Associate
Burlington Coat Factory Distribution Center
03.2025 - Current
Cashier
Ramatools
05.2023 - 05.2024
Cashier
Enzarq Angola
01.2022 - 09.2022
High School Diploma - Informatic And Civil Constructions
Polytechnic Institute of Alda Lara