Nan Chot

• Work closely with dentists to create customized treatment plans that meet individual patient needs while maximizing practice profitability.
• Review and analysis of all projects to keep management properly informed.
• Responsible for hiring new staff and providing orientation and training to new employees.
• Data management such as maintaining records, creating reports and financial statements, processing accounts receivable/payable and handling payroll promptly, and processing and submitting excise tax claim forms.
• Point of contact for all maintenance, mailing, shipping, and supplies.
• Enhance patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Answer 35 incoming calls including new patient calls, emergencies, emails, and faxes per day from customers and vendors.

• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
• Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.

• Plan menus and food utilization based on the anticipated number of guests, nutritional value, palatability, popularity, and costs.
• Monitor budgets and payroll and review financial transactions to ensure that expenditures are authorized and budgeted.
• Streamlined kitchen operations by implementing efficient food preparation and cooking techniques.
• Generated repeat business through exceptional customer experiences, showcasing professionalism and attention to detail in every interaction.