Nan Krygier
Porter,IN
Summary
Experienced [Job Title] offering [Number] years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements.
Overview
32
32
years of professional experience
Work History
Customer Technical Service Manager
ArcelorMittal North America
Schereville, IN
12.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction.
- Created and resolved internal and external customer corrective actions.
- Tracked customer claim trends and reasons to identify source cause to reduce them.
- Managed team of customer service engineers.
Customer Technical Service Manager
ArcelorMittal USA
Burns Harbor, IN
10.2019 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Tracked customer claims for Asian Automotive companies to identify top ten reasons.
- Implemented Customer Corrective Actions and met with customers to discuss problems and counter measures.
- Managed team of customer technical service engineers.
Lead Engineer
ArcelorMittal USA
Burns Harbor, IN
04.2015 - 10.2019
- SAP dkdkdk
Engineer
ArcelorMittal USA
Burns Harbor, IN
02.2009 - 04.2015
- Quality lead in SAP order entry system project. Built all quality models within sap for all products and determined initial rules for order entry on required fields.
- Led packaging team for AMUSA and tried to standardized packaging across the facilities. Led monthly meetings to share best practices and track condensation rust claims.
- Reduce number of packages for IH to maybe 20 packages, down from hundreds of packages.
Quality Design Engineer - TEK/Kote
ArcelorMittal I/N TEK And Kote
New Carlisle, IN
02.2007 - 02.2009
- Responsible for maintaining quality designs for CR product at I/N TEK and CT product at I/N Kote.
- Reviewed all new and changed CQRS in OFS for TEK & Kote.
- mantained parts in Kote BL3 for all coated orders.
- Reviewed and approved all cross applications for New Carlisle products.
- Reviewed and approved all outside steel purchases for automotive customers to cover Tek/Kote steel shortages.
- Reviewed and approved all metallurgical holds and off chemistry heats for the CR and CT products.
- Maintained and developed width rules and necking allowances.
Quality Design Engineer - CR IH
Mittal Steel
East Chicago, IN
02.2005 - 02.2007
- Maintained design practices for CRFH, CR batch annealed and CR continuous anneal product.
- Reviewed and approved new and changed CQRS within the OFS system.
- Tracked mechanical property and chemistry trends on a quarterly basis.
- Reviewed and approved cross applications for CR product.
- Back up for CT quality design engineer.
- Worked with Product Applications to increase volume #3CAL product.
- Helped to switch product routing from 28 to 29 temper mill.
Quality Engineer
Ispat Inland - Mittal Steel
East Chicago, IN
04.1998 - 02.2005
- reviewed specifications and interacted with customers.
- interacted with Quality Engineers to answered inquiries for Marketing
- Reviewed and approved cross applications for all products IH/TEK/Kote
- Worked with IH IT to create an online Standard Product Catalog and Inquiry System.
- Maintained Standard Product Catalog online and worked with other Quality Engineers to maintain dimensional capability.
Marketing Analyst
Inland Steel
Chicago, IL
05.1994 - 04.1998
- Worked with team on UHSS strategy for #3CAL products.
- handled inquiries for CR product
- reviewed and responsible for CR pricing for trade customers.
Project Engineer
Inland Steel
East Chicago, IN
06.1990 - 06.1994
- designed and built pilot plant to extract graphite from KISH.
- worked with Burea of Mines to streamline processing to reclaim graphite from Kish and published papers.
- 40 hr OSHA trained first responder for the facility.
- wrote MSDSs for product sold at facility.
- wrote and maintained all quality procedures.
Education
MBA - Business Quantitative Methods
University of Michigan - Flint
Flint, MI1991
Bachelor of Science - Chemical Engineering
Wayne State University
Detroit, MI1985
Skills
- Issue Resolution
- Continuous Improvements
- Administration and Reporting
- Employee Coaching
- Performance Tracking and Evaluations
- Leading Team Meetings
- Workflow Management
- Quality Assurance
Timeline
Customer Technical Service Manager
ArcelorMittal North America
12.2020 - Current
Customer Technical Service Manager
ArcelorMittal USA
10.2019 - 12.2020
Lead Engineer
ArcelorMittal USA
04.2015 - 10.2019
Engineer
ArcelorMittal USA
02.2009 - 04.2015
Quality Design Engineer - TEK/Kote
ArcelorMittal I/N TEK And Kote
02.2007 - 02.2009
Quality Design Engineer - CR IH
Mittal Steel
02.2005 - 02.2007
Quality Engineer
Ispat Inland - Mittal Steel
04.1998 - 02.2005
Marketing Analyst
Inland Steel
05.1994 - 04.1998
Project Engineer
Inland Steel
06.1990 - 06.1994
MBA - Business Quantitative Methods
University of Michigan - Flint
Bachelor of Science - Chemical Engineering
Wayne State University
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