Nan L. Markel
Harrisburg,PA
Summary
Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
41
41
years of professional experience
2
2
years of post-secondary education
Work History
Patient Service Representative
UPMC
11.2019 - Current
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
- Guide patients through the use with self-arrival technology or check-in patient at the desk depending on patient preference.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
Call-Center Representative, Intake Appeals Dept.
Keystone Peer Review Organization (KEPRO)
Harrisburg, PA
04.2018 - 09.2018
- Responded to telephone inquiry and complaints in a prompt, accurate, and courteous manner following standard operating procedures.
- Interacted with Medicare Beneficiaries, Skilled Nursing Facilities, Hospitals, or other program recipients.
- Investigated and resolved Beneficiaries problems. Identified and escalated difficult situations to the appropriate party.
- Met or exceeded standards for call volume and service level per department guidelines.
Administrative Secretary
Wagman Manufacturing Incorporated
Manchester, PA
08.2015 - 07.2016
- Opened, sorted and distributed incoming correspondence including mail, faxes and email.
- Performed daily general office duties including, filing, copying, ordering supplies, data entry such as invoicing customers and entering accounts receivables through Sage 50/Peachtree software.
- Compiled and maintained documents and records of all billing, maintain and update customer’s database, handle billing inquiries from the customers, managed aged bills and inform customers regarding payment.
Inside Sales Representative
York Fasteners, Inc.
York, PA
08.1984 - 12.2003
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Set up new accounts, established customer credit, and set up payment methods.
Education
Associates of Science Degree - Marketing/Business Administration
York College Pennsylvania
York, PA 09.1981 - 05.1983
Skills
- Microsoft Office
- Outlook
- Microsoft Word
- Insurance verifying
- System updates
- Routing lab results
- Medical filing
- Onsite tours
- Appointment confirmation
- Patient interviewing skills
- Recording histories
- Check-in coordination
- Front desk supervision
- Document filing
- Patient greeting
- Workflow optimization
- Patient follow-up
- Medical insurance
- Eligibility determination
- Directing callers
- Office administration
- Customer service
- Queue management
- Scheduling appointments
- Patient intake
- Patient confidentiality
- Medical billing
- Verbal and written communication
- Medical terminology
- Reception management
- Insurance verification
- Electronic health records
- Microsoft Office
- Payment collection
- HIPAA compliance
- Conflict resolution
- Phone etiquette
- Data protection
- Appointment scheduling
- Clinical data entry
Phone
cell, 717-857-5276
Timeline
Patient Service Representative
UPMC
11.2019 - Current
Call-Center Representative, Intake Appeals Dept.
Keystone Peer Review Organization (KEPRO)
04.2018 - 09.2018
Administrative Secretary
Wagman Manufacturing Incorporated
08.2015 - 07.2016
Inside Sales Representative
York Fasteners, Inc.
08.1984 - 12.2003
Associates of Science Degree - Marketing/Business Administration
York College Pennsylvania
09.1981 - 05.1983