Nana Akuamoah Boateng
Katy,Texas
Summary
Dedicated and certified M365 Administrator with experience in managing, configuring, and optimizing Microsoft 365 environments. Proficient in implementing security measures, managing user accounts, and providing technical support. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
14
14
years of professional experience
Work History
Microsoft 365 Administrator
Global Technologies LLC
03.2024 - Current
- Administer user and group access in Microsoft 365
- Installing and configuring software, hardware and networks
- Plan and implement Azure AD Connect
- Knowledge of general security tools, such as firewalls, IPS, VPN, etc.
- Use Microsoft Secure Score to evaluate and improve your security posture
- Configure various advanced threat protection services for Microsoft 365
- Conducted testing and troubleshooting for various software remotely and onsite to maintain operational readiness.
- Deploying Azure AD Environments.
Truck Driver
Swift Transportation
05.2020 - 02.2024
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with regulations
- Ability to navigate routes efficiently using GPS and maps
- Assisted driving instructors in classroom sessions and behind-the-wheel training sessions
- Conducted routine maintenance checks on vehicle.
- Demonstrated driving techniques and maneuvers to students, ensuring comprehension and proficiency.
- Provide one-on-one mentoring and instruction to new drivers of all ages and skill levels.
- Assisted dispatchers in coordinating schedules, routing, and dispatching of drivers.
Warehouse Manager
The Chef's Warehouse
03.2019 - 04.2020
- Assisted with loading and unloading trucks, ensuring proper handling of goods
- Conducted regular inventory counts and maintained accurate records using inventory management software
- Participated in safety meetings and followed all safety protocols to prevent accidents
- Operated forklifts and other warehouse equipment safely and proficiently
- Managed a team of warehouse associates, assigning tasks, monitoring performance, and ensuring adherence to company policies and procedures
- Monitor drivers' schedules and routes, providing support and assistance as needed to ensure timely deliveries
- Demonstrated driving techniques and maneuvers to new drivers, ensuring comprehension and proficiency
- Patient and supportive mentoring approach
- Trained new hires on warehouse procedures, equipment operation, and safety protocols
- Supervised daily warehouse operations, including receiving, picking, packing, and shipping activities
- In-depth knowledge of logistics, supply chain, and inventory management principles.
Hardware Technician
Carribits Computers
07.2010 - 12.2018
- Assembling Computers and installing Operating Systems
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Diagnosed and repaired hardware issues for desktops, laptops, and servers
- Installed and upgraded computer components such as RAM, hard drives, and graphics cards
- Provided technical support to end-users, both in-person and remotely
- Skilled in assembling and disassembling computers, including hardware installation and cable management
- Knowledge of networking principles and protocols, including TCP/IP and DNS.
Education
MS-500 - Microsoft
Online Course
Online09.2022
Associate's Degree in Computer Science - Computer Science
Computer Educatie Amsterdam
Amsterdam-Holland05.2010
GED -
Winneba Sec. School
Winneba12.2001
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Proficient in Microsoft 365 administration, including Exchange Online, SharePoint Online, OneDrive
- Excellent troubleshooting and problem-solving skills
- Office Administration
- MS Office
- Team Collaboration
- Ability to work independently and as part of a team
- Scheduling
- New Hire Onboarding
- Network Administration
Qualifications Summary
I have over 10 years of computer background. I started as a hardware technician Assembling computers and installing operating systems. I also did network connectivity and configurations, remote access. I have been involved in deploying and managing of Microsoft 365 defender products such as Endpoint, Office 365, Identity.
References
References will be furnished upon request
Timeline
Microsoft 365 Administrator
Global Technologies LLC
03.2024 - Current
Truck Driver
Swift Transportation
05.2020 - 02.2024
Warehouse Manager
The Chef's Warehouse
03.2019 - 04.2020
Hardware Technician
Carribits Computers
07.2010 - 12.2018
MS-500 - Microsoft
Online Course
Associate's Degree in Computer Science - Computer Science
Computer Educatie Amsterdam
GED -
Winneba Sec. School
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