Overview
Work History
Education
Timeline
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Nana Akuffo Addo

Nana Akuffo Addo

Lexington,KY

Overview

11
11
years of professional experience

Work History

SKYCAP

ABM
09.2024 - Current
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Handled oversized items with care, ensuring safe transport while minimizing potential damage.
  • Lifted items in excess of Number pounds on regular basis.
  • Proactively communicated travel updates or changes to passengers, reducing confusion during potential delays.
  • Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats.
  • Improved baggage handling times by maintaining a well-organized work area and prioritizing tasks.
  • Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
  • Offered knowledgeable guidance on airport facilities, flight schedules, and boarding procedures for traveler convenience.
  • Managed multiple priorities in a fast-paced environment, ensuring timely completion of all assigned tasks.
  • Assisted passengers with special needs, facilitating smooth and stress-free travel experiences.
  • Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
  • Maintained safety standards by adhering to proper lifting techniques and equipment usage protocols.
  • Upheld cleanliness standards within the work area, promoting a comfortable atmosphere for passengers.
  • Contributed to a positive airport environment through friendly interactions with travelers and coworkers.
  • Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
  • Supported ticket counter operations, expediting check-in processes for improved efficiency.
  • Collaborated with team members to optimize baggage handling procedures for increased productivity.
  • Facilitated seamless curbside check-ins by quickly processing travel documents and issuing boarding passes.
  • Stayed up to date with latest airport, security and airline regulations and policies.
  • Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
  • Maintained professional appearance and demeanor at all times to give all guests best impression.
  • Trained new skycaps on company procedures, fostering teamwork and consistent performance outcomes.
  • Enhanced customer satisfaction by efficiently handling luggage and providing courteous service.
  • Ensured timely departures for flights by swiftly loading and unloading passenger luggage.
  • Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
  • Expanded language skills to better serve international travelers, enhancing communication abilities with diverse clientele.
  • Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
  • Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.
  • Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
  • Adhered to airline policies regarding prohibited items, contributing to overall security measures within the airport.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Loaded and unloaded baggage and luggage on and off conveyor belts.

DELIVERY DRIVER

ZIP EXPRESS
04.2017 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Enhanced customer trust by providing courteous and professional service during deliveries.

CRANKSHAFT INSPECTIR

ICI
03.2014 - 05.2017
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
  • Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
  • Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
  • Managed multiple concurrent projects successfully while adhering strictly to deadlines.
  • Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
  • Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
  • Conducted detailed quality checks for manufacturing processes to ensure compliance with industry standards and regulations.

Education

High School Diploma - General Arts

Odomaseman Senior High School
Sunyani,Ghana
11.1996

Timeline

SKYCAP

ABM
09.2024 - Current

DELIVERY DRIVER

ZIP EXPRESS
04.2017 - Current

CRANKSHAFT INSPECTIR

ICI
03.2014 - 05.2017

High School Diploma - General Arts

Odomaseman Senior High School

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Nana Akuffo Addo