Summary
Overview
Work History
Education
References
Timeline
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Nana Ankobiah

Nana Ankobiah

New York,NY

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Amazon
New York, NY
09.2020 - 10.2024
  • Organized packages by label number on shelves
  • Organized packages on conveyor belt
  • Assisted drivers with loading packages on vans

Receptionist (Hybrid)

H&R Block
New York, NY
02.2022 - 04.2022
  • Scheduled and confirmed appointments, managing a complex calendar for multiple tax associates
  • Handled customer inquiries, providing timely and appropriate solutions
  • Processed payments and updated accounts to reflect balance changes
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels

Cashier

Duane Reade Pharmacy
New York, NY
05.2021 - 12.2021
  • Processed credit card and cash payments, ensuring all transactions were accurate
  • Preserved the appearance of the store by arranging and replenishing displays and shelves
  • Helped customers find specific products, answered questions, and offered product advice in-store and over the phone
  • Processed online orders

Hostess

Havana Central
11.2019 - 05.2020
  • Greeted and sat guests
  • Assisted guests over the phone with reservations
  • Placed takeout orders
  • Partnered with catering managers to plan events

Spa Attendant

Mynd Spa
03.2019 - 03.2020
  • Prepared and served drinks and food for guests
  • Demonstrated knowledge of all available services offered by the spa facility
  • Maintained appearance of kitchen, changing rooms, and laundry room

Fulfillment Associate

Nordstrom
03.2018 - 09.2019
  • Assisted customers in store and over the phone
  • Assisted sales managers with merchandising sales floor
  • Fulfilled orders for customers to pick up in store
  • Ensured packages shipped to customers meet company standards

Front Desk/Operations

Lifetime Athletic
08.2018 - 02.2019
  • Maintained appearance of locker rooms, fitness floor, and studios
  • Assisted members in locker rooms
  • Checked in members at front desk as needed

Stock Associate

St John Knits
07.2017 - 02.2018
  • Assisted sales team with client appointments
  • Maintained organization of stock room
  • Shipped items to clients

Ecommerce Fulfillment Associate

Live Love Polish
06.2016 - 06.2017
  • Responded to customer inquiries via email
  • Shipped and packaged orders neatly and accurately

Ecommerce Merchandising Intern

Vanilla Star Jeans
03.2016 - 06.2016
  • Responded to customer inquiries via phone/email
  • Created weekly/monthly sales reports for CEO
  • Uploaded products on Amazon, Ebay, and vanillastarjeans.com

Hostess

Applebees
09.2015 - 03.2016
  • Greeted and sat guests
  • Assisted guests over the phone
  • Bussed tables and maintained overall appearance of restaurant

Recovery Associate

Macy's
07.2012 - 08.2015
  • Assisted customers in store and over the phone
  • Maintained appearance of sales floor and fitting rooms

Production Intern

Marc Jacobs
09.2013 - 10.2013
  • Traveled to factories to pick up and drop off samples, fabric, etc
  • Calculated cost of samples
  • Created detailed spreadsheets of garment measurements
  • Generated text for content and care labels and translated to French

Education

Associate of Arts - Fashion Merchandising

Wood-Tobe Coburn
New York, NY
01.2013

Some College (No Degree) - Liberal Arts

Binghamton University
Binghamton, NY

References

  • Aldo, Operations Manager, 347-822-6658
  • Tamar Sabbagh, Assistant Operations Manager, 917-924-0333
  • Vivek Krishnani, Ecommerce Director, 516-263-3029

Timeline

Receptionist (Hybrid)

H&R Block
02.2022 - 04.2022

Cashier

Duane Reade Pharmacy
05.2021 - 12.2021

Warehouse Associate

Amazon
09.2020 - 10.2024

Hostess

Havana Central
11.2019 - 05.2020

Spa Attendant

Mynd Spa
03.2019 - 03.2020

Front Desk/Operations

Lifetime Athletic
08.2018 - 02.2019

Fulfillment Associate

Nordstrom
03.2018 - 09.2019

Stock Associate

St John Knits
07.2017 - 02.2018

Ecommerce Fulfillment Associate

Live Love Polish
06.2016 - 06.2017

Ecommerce Merchandising Intern

Vanilla Star Jeans
03.2016 - 06.2016

Hostess

Applebees
09.2015 - 03.2016

Production Intern

Marc Jacobs
09.2013 - 10.2013

Recovery Associate

Macy's
07.2012 - 08.2015

Associate of Arts - Fashion Merchandising

Wood-Tobe Coburn

Some College (No Degree) - Liberal Arts

Binghamton University

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