As a Key Account Manager, I focus on building and nurturing relationships with key clients, primarily in Central Asia, the Middle East, and Europe
Client Management: Handling key accounts to ensure satisfaction and retention through tailored solutions
Rate Negotiation: Engaging in negotiations with airlines to secure competitive rates and optimize route planning
Market Development: Identifying opportunities for growth and expansion within targeted markets
Sales Strategy: Leading inside and outside sales efforts to drive revenue and enhance market presence
Industry Representation: Representing the company at logistical events and exhibitions, promoting our services and building industry connections
Logistics Specialist
Alliance Cargo Express, Inc.
Jamaica, USA
02.2021 - 03.2022
In my role as a Logistics Specialist, I provided critical support to customers exporting goods via air freight
Customer Support: Offered full support to clients in the export process, ensuring compliance with regulations
Regulatory Communication: Coordinated with shippers, airlines, and trucking providers to meet TSA, Department of Commerce, and U.S
Customs regulations
Export Documentation: Managed export paperwork, including Airwaybills, Commercial Invoices, Packing Lists, Bills of Lading and Export Declarations (EAS Filing), ensuring accuracy and compliance
Cargowise Proficiency: Utilized Cargowise software for efficient cargo management and booking with airlines and trucking providers
Director of Operations
ACE Trans Inc.
Staten Island, USA
01.2019 - 02.2021
As the Director of Operations at ACE Trans Inc., I was responsible for overseeing all aspects of our commercial vehicle fleet operations
Fleet Oversight: Managed daily operations for the fleet, ensuring efficiency and compliance with industry regulations
Project Leadership: Led the successful delivery of projects by effectively coordinating resources, including employees, brokers, and vendors
Safety Compliance: Maintained a thorough understanding of safety requirements in the trucking industry, implementing best practices to enhance safety standards
Team Coaching: Instructed and guided employees in their daily tasks, fostering a culture of accountability and continuous improvement
Policy Communication: Ensured that operating procedures, regulations, and policies were effectively communicated and applied throughout the organization
Recruitment and Training: Conducted interviews and managed the hiring and training of new personnel to build a skilled and motivated workforce
Claims Resolution: Handled claims filed against the company, ensuring fair and efficient resolutions while maintaining client trust
VP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing IncorporatedVP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing Incorporated