Nana Bashir

Summary

Motivated and personable nursing student with hands-on experience in hospitality, customer service, and guest-facing environments. Skilled at multitasking, communication, teamwork, and maintaining professionalism in fast-paced settings. Experienced assisting customers, patients, guests, and families while creating welcoming and positive experiences. Strong background in restaurant service, front-of-house support, and volunteer healthcare environments. Dependable, adaptable, and eager to continue growing within hospitality, front desk, healthcare support, and customer service roles.

Overview

year of professional experience

Work History

Server / Guest Service Team Member

Denny’s

Houston

05.2025 - 08.2025

Provided friendly customer service in a fast-paced dining environment.
Took customer orders accurately and efficiently using POS system.
Delivered food and beverages to tables promptly and courteously.
Partnered with kitchen staff to streamline meal preparation and improve service speed.
Assisted in training new servers on restaurant procedures and policies.
Handled cash transactions and processed payments with care.
Addressed customer inquiries and concerns to improve satisfaction and retention.
Stayed informed about daily specials, new menu items, promotions.
Greeted guests and provided menus.
Ensured food met quality standards before delivering to customers.
Followed health safety guidelines when preparing and serving food products.
Cleaned tables and chairs to prepare dining area for next customers.
Delivered food orders promptly and courteously.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Responded efficiently to guest inquiries and complaints in a professional manner.
Demonstrated enthusiasm and knowledge of menu to enhance customer engagement and dining experience.

Server / Front of House Team Member

I Hop

Houston

10.2024 - 04.2025

Delivered attentive and friendly customer service, enhancing guest satisfaction.
Took customer orders accurately and communicated with kitchen staff efficiently.
Maintained cleanliness and organization of dining area and service stations.
Trained new staff on menu items and service procedures, ensuring consistent service quality.
Managed cash register operations, processing payments swiftly and accurately.
Collaborated with team members to ensure timely food delivery to customers.
Resolved customer complaints promptly and professionally, improving overall customer experience.
Prepared beverage orders according to standard recipes and customer preferences.
Provided excellent customer service to ensure satisfaction.
Provided exceptional service to high volume of daily customers.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Greeted guests and managed seating arrangements.
Organized take-out orders for customers who requested them.
Assisted with cleaning and organizing the front area during busy times.

Education

Bachelor of Science - Nursing

Praire View AM University

Houston, TX

05-2030

Associate of Science - Biological Sciences

Houston Community College

Houston, TX

05-2025

Skills

Food and beverage sales
Customer service experience
Complaint handling
Reservation management
POS systems use
Cash handling proficiency
Cash register operation
Front desk support
Administrative support

Microsoft Excel
Basic computer skills
Multitasking skills
Time management strength
Attention to detail
Creative problem-solving
Process improvement
Professional appearance

Affiliations

Hospital Volunteer
Assisted healthcare staff with patient support and basic administrative tasks
Helped create welcoming and supportive environments for patients and visitors
Supported communication and organization within healthcare settings
Developed professionalism, empathy, and teamwork skills through patient interaction

Custom Section 2

Children’s Center Volunteer

Assisted with childcare supervision and daily support activities
Helped maintain safe, organized, and positive environments for children
Supported staff with activity coordination and communication
Demonstrated patience, responsibility, adaptability, and attentiveness

Timeline