Summary
Overview
Work History
Education
Skills
Timeline
Nana Boykin

Nana Boykin

Atlanta,GA

Summary


Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care.

Overview

14
14
years of professional experience

Work History

Transportation Administrator

Seko Logistics
01.2023 - 02.2024
  • Answered inbound calls and created orders
  • Recorded and maintained files and records of products being shipped
  • Handled customer complaints including directing truck drivers to the new location
  • Copy and faxed paperwork as needed
  • Provided sales quotations, processed orders, provided pricing, lead times, delivery dates, AOG's, product recommendations, item and parts creation, invoices, credits, debits and exchanges
  • Worked closely with logistics to ensure on-time delivery, and resolve issues pertaining to overages, shortages, damages, returns and incorrect shipments in a timely manner
  • Handled emails from clients on all inbound and outbound scheduling
  • Handled complaints on RA's from clients
  • Prepared shipments to be shipped as needed and all documentation
  • Handled multiple accounts
  • Answered emails and responded in a timely manner

Office Manager

National Mobility Services
01.2015 - 12.2015
  • Outstanding problem-solving skills - application of soft skills
  • Skilled and efficient in writing and verbal communication
  • Provides knowledgeable, friendly and eloquent customer service
  • Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations
  • Self-disciplined to manage own schedule and adhere to it
  • Ability to utilize multiple computer programs at the same time
  • Exhibit professional, courteous, and friendly behavior
  • Microsoft Office

Activity Coordinator

Fellowship Adult Daycare.
01.2014 - 12.2014
  • Overseeing the day-to-day operations of the adult day care center
  • Designing and implementing programs that cater to the needs of the adults in care, including recreational activities, physical therapy sessions, and educational programs
  • Recruiting, training, and supervising staff, including care workers, therapists, and volunteers
  • Ensuring that the center complies with all local, state, and federal regulations and maintains appropriate licensing
  • Communicating with family members and caregivers regarding the individual needs and progress of the adults in care
  • Maintaining a safe, clean, and nurturing environment for all adults in care
  • Managing budgets and finances, including billing and payments
  • Coordinating with healthcare professionals, such as physicians, nurses, and therapists, to ensure the health and well-being of the adults in care
  • Keeping accurate records of the adults' medical histories, daily activities, and any changes in their physical or mental condition
  • Organizing transportation for adults to and from the center, as well as for any necessary medical appointments or outing

Front/Back Office Administrator

Urgent Pain Management, Inc.
01.2013 - 12.2013
  • Greeting patients and providing information in a friendly and approachable manner
  • Answering phones, responding to emails, and addressing patient inquiries
  • Communicating appointment changes, medical instructions, and other important information effectively
  • Empathy: Understanding patient concerns and demonstrating compassion
  • Patience: Dealing calmly with patients, even in stressful situations
  • Problem-Solving: Addressing patient complaints or issues efficiently and courteously
  • Scheduling and confirming appointments accurately
  • Maintaining patient records and filing documents in an orderly manner
  • Coordinating with other departments, such as billing and medical staff, to ensure smooth operations
  • Entering patient information into electronic medical records (EMRs) accurately
  • Verifying insurance information and eligibility
  • Managing billing and payment processing with precision
  • Understanding privacy laws and regulations
  • Maintaining discretion when handling patient information
  • Ensuring that all records and conversations are kept confidential
  • Managing stress effectively to maintain professionalism
  • Staying calm under pressure, especially during busy times or emergencies
  • Being adaptable and maintaining a positive attitude, even when challenges arise
  • Identifying problems and proposing practical solutions
  • Knowing when to escalate issues to supervisors or medical staff
  • Maintaining a proactive approach to prevent potential problems
  • Communicating effectively with colleagues
  • Offering support to other team members when needed
  • Being reliable and accountable in fulfilling your responsibilities
  • Microsoft Office

Medical Assistant/Transcriber

Dr. Alicia Cain, MD
01.2010 - 12.2010
  • Answering phone calls, scheduling appointments and greeting patients
  • Maintaining medical records, completing insurance forms, providing customer service
  • Arranging laboratory services
  • Communication with nurses, doctors, receptionists and other healthcare team members
  • By sharing updates about patients, following instructions and delegating tasks
  • Organization, prioritization, multitasking and goal setting
  • Sterile equipment protects patient health and ensures the medical facility complies with industry regulations
  • Adhere to industry regulations and employer guidelines
  • Evaluate patients and maintain accurate medical records
  • Industrial knowledge
  • Clinical Skills
  • Knowledge of computer skills

Education

MedTech College

Javelin Tech College

Autism Partnership Foundation

Skills

  • Bookkeeping proficiency
  • Activity planning experience
  • Creative mindset
  • Childcare experience
  • Team management
  • Recordkeeping skills
  • Disability awareness
  • Facility management
  • Inventory coordination
  • Activities documentation
  • Event promotion
  • Sports coaching
  • Resident support
  • Program development
  • Facilities preparation
  • Calendar management
  • Crisis management
  • Interpersonal skills
  • Written communication
  • Customer retention
  • Project management
  • Conflict resolution
  • Contract negotiation
  • Staff training
  • Catering coordination
  • Venue selection
  • Travel arrangements
  • Inventory control
  • Volunteer coordination
  • Adaptability
  • Team building
  • Promotional campaigns
  • VIP services
  • Excellent communication
  • Professionalism
  • Interpersonal communication
  • Active listening
  • Problem-solving
  • Cultural awareness
  • Vendor relations
  • Multitasking
  • Relationship building
  • Self motivation
  • Event planning
  • Time management abilities
  • Tour coordination
  • Crowd control
  • Teamwork and collaboration
  • Multitasking Abilities
  • Goal setting
  • Problem-solving abilities
  • Staff supervision
  • Program success monitoring
  • Problem-solving aptitude
  • Safety protocols
  • Quality control
  • Social media management
  • Teamwork
  • Adaptability and flexibility
  • Marketing strategy
  • Time management
  • Professional demeanor
  • Coaching and mentoring
  • Analytical skills
  • Task prioritization
  • Public speaking
  • Fundraising
  • Risk management
  • Public relations
  • Effective communication
  • Audiovisual equipment
  • Decision-making
  • Team collaboration
  • Budget management
  • Ticket sales
  • Team leadership
  • Media relations
  • Revenue generation
  • Strategic planning
  • Financial reporting
  • Reliability
  • Resource allocation
  • Talent management
  • Organizational skills
  • Customer service
  • Hospitality management
  • Continuous improvement
  • Analytical thinking
  • Attention to detail

Timeline

Transportation Administrator - Seko Logistics
01.2023 - 02.2024
Office Manager - National Mobility Services
01.2015 - 12.2015
Activity Coordinator - Fellowship Adult Daycare.
01.2014 - 12.2014
Front/Back Office Administrator - Urgent Pain Management, Inc.
01.2013 - 12.2013
Medical Assistant/Transcriber - Dr. Alicia Cain, MD
01.2010 - 12.2010
MedTech College - ,
Javelin Tech College - ,
Autism Partnership Foundation - ,

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Nana Boykin