Nana Busia
Bolingbrook
Summary
Highly motivated and organized professional with a strong desire to utilize a diverse range of transferable knowledge and skills. Proven ability to effectively manage multiple priorities with a positive and enthusiastic attitude. Dedicated to collaborating with teams to achieve shared goals and continuously improve care.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Ascension Saint Joseph Hospital
01.2022 - Current
- Assist in scheduling Oncology, Hematology and Infusion treatment office visits, answer phone calls and respond to inquiries from patients and referring providers.
- Responsible for creating files and documents, maintaining Cancer Center workque lists and keeping organizational charts up to date.
- Schedule and support preparation for meetings, conferences, REP lunches, programs and special events.
- Assist management with special projects to complete all tasks by deadlines, such as completion of New Patient Packet for Cancer Center.
- Manage electronic medical record (EMR) system to keep essential documents and information easily accessible and organized while complying with HIPPA policies.
- Maintain office calendars to track important dates and deadlines for Radiation Oncology department.
Administrative Assistant
Lurie Children's Hospital
07.2021 - 01.2022
- Provided support to seven physicians and their patients while attending to other administrative tasks.
- Coordinated and scheduled complex visits involving Audiology and Otolaryngology departments.
- Collaborated with Central Scheduling to assure patients' charts had update insurance, check if prior authorization is needed and approve of referral prior to scheduling.
- Received clinical related messages, phone calls or voicemails and routed to appropriate care teams, such as Nurse Triage line.
- Prepared and distributed monthly meeting reports and presentation materials utilizing Microsoft Word, Excel and/or PowerPoint.
- Monitored and directed incoming mail and prepared outgoing mail.
Administrative Assistant
Loyola University Medical Center
07.2020 - 07.2021
- Served as the first point of contact for new patients, current patients, referring physicians and the community.
- Scheduled office meetings and patient appointments for seven departments within the hospital.
- Answered multi-line phone system, routed calls, and delivered messages to staff and patients.
- Managed phone and email correspondences and handled incoming and outgoing mail and faxes.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Verified and updated patient identification, demographics and insurance coverage.
- Order and stock supplies.
Diversity and Inclusion Intern
Loyola University Medical Center
01.2020 - 05.2020
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills, such as Unconscious Bias training.
- Assisted in preparation of meetings and events with executive level managers.
- Created and updated Excel spreadsheets and conducted research for the Diversity and Inclusion department projects with the use of PowerPoint.
- Typed meeting agendas and reports, and sorted and filed documents.
- Generated ideas and actions in response to changing situations in the workplace.
- Collected, arranged, and input information into database system and organizational charts.
Education
MBA - Health Services Administration
Roosevelt University
Chicago, IL05.2025
Bachelor of Science - Health Services Management
Western Illinois University
Macomb, IL05.2020
Skills
- Data Entry
- Calendar Management
- Microsoft Office
- Administrative
- Communication
- Leadership
- Problem Solving
- Creativity
- Time Management
- Strong Work Ethic
- Highly Enthusiastic
Timeline
Administrative Coordinator
Ascension Saint Joseph Hospital
01.2022 - Current
Administrative Assistant
Lurie Children's Hospital
07.2021 - 01.2022
Administrative Assistant
Loyola University Medical Center
07.2020 - 07.2021
Diversity and Inclusion Intern
Loyola University Medical Center
01.2020 - 05.2020
MBA - Health Services Administration
Roosevelt University
Bachelor of Science - Health Services Management
Western Illinois University
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