Summary
Overview
Work History
Education
Skills
Technical Skills
References
Timeline
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Nana Daniels

Bethesda,Maryland

Summary

I’m a proactive administrative professional with over a decade of experience in administrative and hospitality roles, plus three years in the legal sector. Known for my reliability, problem-solving skills, and client-focused approach, I excel at supporting executives, organizing events, and improving processes to make things run more smoothly. My goal is to simplify tasks and create seamless experiences for both clients and colleagues.

Overview

13
13
years of professional experience

Work History

OFFICE MANAGER

QU POS
Arlington, VA
07.2024 - Current
  • Provide high-level support to the Executive team, managing calendars, prioritizing key meetings, and reducing scheduling conflicts by 40%, streamlining operations and increasing efficiency.
  • Prepare materials for meetings and presentations, ensuring accuracy and timely delivery for Executive review.
  • Act as a liaison across departments to enhance communication and collaboration, maintaining a professional and organized office environment that supports productivity and workflow.
  • Manage confidential information carefully to build a secure and trustworthy workplace.
  • Coordinate special office projects and initiatives by managing logistics, timelines, and cross-departmental communication.
  • Spearhead and streamline the onboarding process, reducing new hire transition time by 20%.
  • Order and manage office supplies, maintaining inventory levels and ensuring timely replenishment.
  • Organize company events, including board meetings, team meetings, and team-building activities.
  • Oversee the company travel program, researching cost-saving options like the United Business Program to keep travel-related expenses within budget.
  • Negotiate hotel contracts to secure the best rates for clients and visiting colleagues, delivering significant cost savings for the company.

OFFICE ADMINISTRATIVE & EVENTS SPECIALIST

MORRISON & FOERSTER LLP
03.2023 - 07.2024
  • Provided high-level administrative and project management support to the Director of Administration, Partners and Senior Managers, ensuring smooth operations across several departments.
  • Managed travel logistics, including itinerary planning, accommodations, and transportation, optimizing cost and ensuring smooth travel for 5+ team members.
  • Prepared and edited documents and communications, maintaining confidentiality and ensuring accuracy for Executive-level review.
  • Coordinated in-office client experiences, overseeing arrival, in-office, and departure processes, ensuring 100% client satisfaction during events and meetings.
  • Developed a system to track and enhance client preferences, improving personalized service and increasing client retention by 10%.
  • Managed the VIP catering program and coordinated 30+ VIP events annually, ensuring alignment with budget, timelines, and client needs.
  • Collaborated with the Travel, Events, and Marketing teams to plan and execute 20+ seminars, meetings, and training events across multiple offices, contributing to 90% event success rate.
  • Built and maintained strong relationships with internal teams, third-party vendors, and clients to ensure effective communication, delivering over 30 successful partnerships.
  • Evaluated venues through site visits and maintained a database of 50+ suitable locations for company events in Salesforce.
  • Implemented strategies to optimize conference room usage, resulting in a 15% improvement in space utilization.
  • Contributed to company-wide initiatives to enhance office policies and operational procedures, streamlining processes.
  • Managed onboarding for new hires, including scheduling and I-9 verifications for over 20+ new staff members annually.

SENIOR CLIENT SERVICES COORDINATOR

MORRISON & FOERSTER LLP
Washington, DC
11.2021 - 03.2023
  • Supported the Director of Administration and department managers (IT, Business Development, DEI, HR) with administrative and project needs, including planning cost-effective travel for team members.
  • Acted as the primary point of contact for office hospitality, continuously finding ways to make our client touchpoints welcoming and memorable.
  • Developed the VIP client recognition program to provide the client services team with a structured way to recognize key clients, recruits, and guests.
  • Organized 30+ VIP events each year, including partner meetings, client events, and our Annual Holiday Party, all while staying on budget and on schedule.
  • Monitored event attendance, feedback, and results to improve future events and drive greater engagement.
  • Assisted in launching the new conference room system (EMS Accruent) and Salesforce, facilitating user training and a smooth transition.
  • Updated the employee portal on a continuous basis which improved employee accessibility to key resources.
  • Completed I-9 verifications for new Attorneys and Staff ensuring timely compliance with no errors.

PROJECT COORDINATOR

MARRIOTT INTERNATIONAL
Bethesda, MD
06.2019 - 10.2021
  • Contributed to the successful configuration of the Hive system and decommissioning of the previous change management platform, ensuring a seamless transition.
  • Collaborated in designing a more efficient change management process, streamlining project workflows.
  • Tracked and documented project lifecycles, ensuring timely execution and proper closure of all projects.
  • Created user-friendly templates, forms, and announcements, improving team communication and efficiency.

SENIOR PROGRAM SPECIALIST

MARRIOTT INTERNATIONAL
Bethesda, MD
06.2017 - 06.2019
  • Managed Salesforce data, ensuring accurate project figures were reflected and up to date.
  • Tracked Property Improvement Plans (PIPs) for hotel properties, supporting timely project execution.
  • Set up and organized project folders in the Lobo system for smooth project tracking.
  • Handled more complex business requests, and made decisions independently, with minimal supervision.

SALES ADMINISTRATIVE ASSISTANT

MARRIOTT INTERNATIONAL
Bethesda, MD
05.2016 - 06.2017
  • Assisted large group sales managers in drafting proposals, contracts, and addendums for meetings.
  • Analyzed sales data and created reports to drive business insights.
  • Managed customer inquiries, providing timely and informative responses to drive engagement and potential sales.
  • Supported the integration process for new staff in Sales.

Front Desk Agent

MARRIOTT INTERNATIONAL
Gaithersburg, MD
12.2014 - 05.2016
  • Processed guest check-ins, check-outs, room assignments, and late check-out requests, providing smooth guest experiences.
  • Secured payments, verified billing accuracy, and made necessary adjustments.
  • Ran daily reports, including contingency lists and credit card authorization checks, maintaining accurate records.
  • Resolved guest complaints promptly and worked with housekeeping to meet room cleanliness and readiness standards.

FRONT OFFICE SUPERVISOR

INTERCONTINENTAL HOTELS GROUP
10.2011 - 12.2014
  • Delivered exceptional guest service by maintaining high standards of cleanliness, and providing personalized touches to enhance the guest experience.
  • Served as loyalty champion at Intercontinental Hotels Brand, enhancing customer commitment and satisfaction.
  • Trained staff on company policies, procedures, and operational goals, ensuring alignment with company standards.
  • Provided coaching and guidance to employees, addressing performance issues, and handling disciplinary actions when necessary.

Education

BACHELOR OF BUSINESS ADMINISTRATION -

PURDUE UNIVERSITY
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12-2025

Skills

  • Event Management
  • Facility Operations Management
  • Process Improvement
  • Project Management
  • Strategic Problem Analysis
  • Vendor Relationship Management

Technical Skills

  • Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, MS Teams, SharePoint, etc.)
  • Google Workspace (Drive, Gmail, Forms, Meet, Sheets, Slides, etc.)
  • Adobe Acrobat
  • EMS Accruent
  • Expensify
  • Concur
  • Jira
  • Hive
  • Notion
  • Salesforce CRM
  • Slack
  • Zoom

References

References available upon request.

Timeline

OFFICE MANAGER

QU POS
07.2024 - Current

OFFICE ADMINISTRATIVE & EVENTS SPECIALIST

MORRISON & FOERSTER LLP
03.2023 - 07.2024

SENIOR CLIENT SERVICES COORDINATOR

MORRISON & FOERSTER LLP
11.2021 - 03.2023

PROJECT COORDINATOR

MARRIOTT INTERNATIONAL
06.2019 - 10.2021

SENIOR PROGRAM SPECIALIST

MARRIOTT INTERNATIONAL
06.2017 - 06.2019

SALES ADMINISTRATIVE ASSISTANT

MARRIOTT INTERNATIONAL
05.2016 - 06.2017

Front Desk Agent

MARRIOTT INTERNATIONAL
12.2014 - 05.2016

FRONT OFFICE SUPERVISOR

INTERCONTINENTAL HOTELS GROUP
10.2011 - 12.2014

BACHELOR OF BUSINESS ADMINISTRATION -

PURDUE UNIVERSITY

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