NANA KPANYILI
PERFORMANCE MANAGER
Lithia Springs,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Onsite Manager/Performance Manager
Staffmark Group
Forest Park, GA
12.2021 - 04.2024
- Developed and implemented strategies to enhance customer satisfaction.
- Supervised staff, ensured proper training and development of team members.
- Maintained a safe working environment in compliance with OSHA regulations.
- Coordinated with other departments to ensure smooth operations.
- Scheduled service personnel for onsite visits and tracked progress of projects.
- Ensured timely completion of projects within budget constraints.
- Monitored inventory levels and placed orders as needed.
- Resolved customer complaints in an efficient manner.
- Analyzed sales trends and prepared reports accordingly.
- Assisted customers in selecting appropriate products or services.
- Conducted regular audits of the premises to identify areas of improvement.
- Provided guidance to junior team members on technical issues related to products or services.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Maintained records of employee performance evaluations, disciplinary actions taken, promotions granted.
- Assisted in resolving conflicts between employees or between managers and subordinates.
- Coordinated with other departments such as Training and Development and Recruitment and Selection to ensure appropriate alignment of activities.
- Collaborated with Human Resources department to ensure compliance with relevant laws and regulations regarding performance management practices.
- Developed processes for conducting effective performance reviews.
Supply Chain/Logistics Coordinator
Solvay Specialty Polymers
Alpharetta, GA
10.2020 - 12.2021
- Oversaw staff to prepare production cycles on time using specified requirements.
- Managed department priorities and provided leadership for on-time delivery production
- Organized training for production staff to achieve performance objectives with quality instruction.
- Balanced quality, productivity, cost, safety and morale to boost performance in production.
- Maintained accurate accountability level for deliveries through proper checklist and process.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Received, processed and restocked returns.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Supervised material flow, storage and global order fulfillment.
- Generated invoices and customer estimates using SAP/ERP.
- Liaised with vendor representatives to rectify damages and shortages.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Checked paperwork and freight condition to determine optimal loading and unloading sequences.
- Oversaw shipping and receiving activities, accomplishing customer pick rate of 90% by monitoring zone separation.
- Checked material specifications against information contained in work orders.
- Improved efficiency by 97% through accurate, effective and efficient supervision of staff working in warehouse.
Order Puller
AmeriCold Logistics
Fulton Industrial Area , GA
05.2018 - 09.2021
- Ensure accuracy and completeness of all orders.
- Pulled orders from shelves and replenished stock to keep merchandise readily available for purchase.
- Pulled products off shelves and followed instructions to box up orders according to customer specifications.
- Prepared shipment labels.
- Used RF scanner to pick items from bins and complete orders.
- Labeled products upon truck unloading for excellent organization.
- Prepared products for packaging and shipping according to company specifications.
- Pulled and packed products from shelves based on customer orders.
- Used handheld scanners to key in data for packages.
- Attended company safety meetings to implement new measures.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Order Fulfillment Specialist
Amazon
Jefferson, GA
09.2019 - 04.2020
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Labeled boxes and placed in outbound collection areas.
- Limited damage to products and orders by using care when choosing items.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
- Reviewed orders for specialty codes to determine item locations in warehouse.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Confirmed items picked for orders by keying codes into system.
Shipping and Receiving Clerk
staples fulfilment center
Lithia Springs, GA
01.2017 - 04.2018
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Contacted transport companies and suppliers to expedite, trace or return shipments.
- Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
- Prepared documentation to track and report on damaged or missing items.
- Maintained inventory of shipping materials and supplies.
- Monitored merchandise received and shipped from facility in computer system.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Directed junior staff in preparing outgoing and receiving incoming shipments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Produced daily reports on shipments, team performance and financial numbers.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Maintained work areas and kept organized.
- Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
Education
Bachelor of Science - Business Administration
AUCC
GHANA05.2010
Skills
- Punctuality
- Bio material certified handler
- Dangerous goods certified handler
- SAP/ERP
- Customer Service
- Management
- Forklift operator
- Operation support
- Document coordination
- Work order creation
- Production scheduling
- Data entry
- Product management
- Microsoft Office
- Multitasking
- Team management
- People skills
- Data management
- Supervision
- Team player
- Food manager training certification
- Quality Control
- Workload priorities
- Product Location
- Barcode scanning
- Mentoring and training
- Proficiency in [Technology]
- Warehouse Safety
- Production line operations
- Interdepartmental communication
Accomplishments
- Promoted from lead to supervisor, in less than 3-months
- Promoted to a managerial position within six months of initially serving in a supervisory role, demonstrating rapid progression and effective execution of assigned tasks.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective procedures that significantly impacted efficiency and improved operations.
- Improvement of working area from a low standard to a state of the art environment conducive for work.
- COMPASS AWARD-Staffmark Group -Top CPU Site : August,2022
- I successfully led a team of 16 employees, expanding it to approximately 60 members within a span of 2 years. Additionally, I effectively oversaw an account worth $1.5 million annually.
Certification
- FOOD MANAGER CERTIFICATION
- BIO-Material Certified Handler
References
References available upon request.
Timeline
Onsite Manager/Performance Manager
Staffmark Group
12.2021 - 04.2024
Supply Chain/Logistics Coordinator
Solvay Specialty Polymers
10.2020 - 12.2021
Order Fulfillment Specialist
Amazon
09.2019 - 04.2020
Order Puller
AmeriCold Logistics
05.2018 - 09.2021
Shipping and Receiving Clerk
staples fulfilment center
01.2017 - 04.2018
Bachelor of Science - Business Administration
AUCC
Similar Profiles
Shemieka TaylorShemieka Taylor
Admin Asst/ Account Receivable/Payable at Staffmark GroupAdmin Asst/ Account Receivable/Payable at Staffmark Group
Rene EscobedoRene Escobedo
General Laborer, Forklift Operator at Staffmark GroupGeneral Laborer, Forklift Operator at Staffmark Group
Brent FrauenfelderBrent Frauenfelder
Human Resources Skillbridge Intern at Staffmark GroupHuman Resources Skillbridge Intern at Staffmark Group
Miranda HamiltonMiranda Hamilton
National Account Director at Staffmark GroupNational Account Director at Staffmark Group
Andrew BrownAndrew Brown
Operator Truck Driver at KennesawOperator Truck Driver at Kennesaw